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Coronado

    Banquet Captain - Coronado, United States - Loews Hotels

    Loews Hotels
    Loews Hotels Coronado, United States

    1 week ago

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    Description
    Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

    Job Specific


    • Oversees all aspects of assigned banquet function activities, ensuring that all areas are properly set up and ready at the appointed time
    • Schedules staff according to established guidelines and forecasted needs
    • Obtains/reviews Banquet Event Orders, coordinates activities as needed to ensure timely performance of all contracted setup, food preparation and service activities
    • Assigns service stations, pre and post function duties
    • Supervises completion of all function set up/preparation activities
    • Inspects, accepts/rejects banquet food for quality, appearance & presentation prior to service
    • Works closely with Banquet Chef to ensure that all banquet food preparation and presentation meets or exceeds guest expectations and hotel standards and that food is ready at appointed time
    • Monitors all banquet personnel in the performance of their duties
    • Observes/assists Banquet Service personnel to ensure that all food service activities follow Star Service Standards
    • Inspects all banquet service equipment prior to, during and at the end of each function, to ensure that all equipment is in proper working order
    • Inventories materials and supplies at the beginning of shift, obtains sufficient materials and supplies necessary to support forecasted level of business
    • Coordinates preparation of coffee, iced/hot tea as required
    • Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
    • Responds to guests complaints/comments in a positive, professional manner, follows Star Service "Own & Resolve Guest Issues" standard
    • Completes Banquet Captains Report to document all function specific activities and make suggestive critique
    • Coordinates all break down activities designed to leave function rooms clean, orderly and ready for the next function
    • Oversees security and maintenance of all banquet equipment and supplies
    • Attends appropriate meetings to communicate and acquire information pertaining to scheduled event
    • Conducts meetings with department personnel as needed to keep them informed of upcoming events and activities
    • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
    • Trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards
    • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
    • Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
    • Other duties as assigned
    General


    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standards
    Qualifications


    • High School Diploma or equivalent
    • Three + years experience as a Banquet Captain in a high volume, upscale hotel or free standing restaurant/banquet operation
    • Exceptional knowledge and understanding of various banquet and food service techniques and standards
    • Effective leadership, management, organizational and communication skills
    • Exceptional guest service skills
    • Certifications; "Certified Food Manager", "TIPS" or equivalent responsible vendor
    • Ability to lift and carry food service trays weighting 35+ pounds
    • Ability to speak, read and write the English language
    • Ability to stand, stoop, bend repetitively during entire shift
    • Ability to work flexible schedule to include weekends and holidays
    The wage for this position is $17.60.
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