Systems Analyst - Baltimore, United States - Longwood University
Description
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Systems Analyst (Systems Administration, Analyst)
The MIL Corporation
seeks a
Systems Analyst (Systems Administration, Analyst)
to provide NMCI Customer Support Services for a DoD client at Patuxent River, MD. Work is to be performed primarily on site. Some remote work may be allowed depending on customer requirements and hiring manager approval.
Responsibilities
Provide technical analysis, installation, and maintenance of customer assets at various NAVAIR locations.
Daily duties include, but are not limited to:
Updating and maintaining NET (NMCI Enterprise Tool) database for NMCI assets including custodial changes, location changes, and user profile updates
Requesting NMCI computers, NMCI printers, and software SLINS through the NMCI IT Storefront SharePoint forms
Submitting MAC requests in NET for network jack activations, logical account moves, email services, and software transfers
Liaison between customers and NMCI representatives
Requesting new NMCI legacy accounts utilizing the NAVAIR Help Desk database, and submitting any associated Flankspeed account MACs as necessary
Providing desk side support to end users and responding to data calls
Configuring software applications and assisting users with Windows upgrades and migrations
Assist customers with Gov't iPad and iPhone setup and troubleshooting
Maintain adding and removing users from Security Groups for Share Drive access.
Ability to work in a fast-paced information technology environment
Maintain and process various types of documentation and provide technical expertise
Assisting the IT Storefront with scheduled Tech Refreshes for NTWL users
Requesting NMCI survey projects (CLIN 600) for ongoing Hangar Renovations
Attend monthly NMCI Drumbeat meetings, customer requested meetings, and NMCI related trainings
Required Qualifications
BA/BS Degree and minimum of 5 years' experience in computer centered customer service -OR – HS/GED and minimum of 7 years' experience in computer centered customer service
Regularly required to lift and/or move computers and peripherals up to 25 lbs. up and down stairs
A valid driver's license with own transportation to/from work with ability to travel locally to various buildings on base for meetings or customer support
Must be able to work independently with minimal supervision
Desired Qualifications
Familiar with NMCI Enterprise Tool (NET) database
Experience with the NAVAIR National Help Desk and current tool sets
Familiar with Excel, Microsoft Teams and Flank Speed
Clearance
All applicants for this position must be able to obtain and maintain a
Secret
clearance; please note that the clearance process takes into account financial background aspects.
Compensation
The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being.
We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance.
Additional benefits and incentives may also apply, which will be communicated during the hiring process.Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $60,000 - $80,000 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package.
Why MIL?
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology – and we are looking for candidates like you Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.
Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards.Some of our most recent awards include:
Top Workplaces Award, Greater Washington Area (The Washington Post)
Certified Great Workplace, Great Place to Work
2021 & 2022, Best Workplaces in Consulting & Professional ServicesTM
2021 Fortune Best Workplaces for MillennialsTM
2018 Fortune, Great Place to Work: Best Place to Work for Diversity
, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine
2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you.
Become a part of something greater, where you, the people, make the difference.
The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.