IT Technician - Sandy, United States - DDS iT Professionals

Description

DDS IT Professionals is one of the Intermountain West's Premier Small Business IT Providers headquartered in Sandy, UT.

DDS IT Pro has been simplifying technology for dental practices for more than 25 years but has expanded into the small and medium-sized general business sector.

We are looking for friendly, charismatic, and talented IT professionals to expand our team.

We value individuals who have a sound understanding of advanced computer networking and hardware and possess an outgoing, energetic, and customer-centric personality.

Responsibilities:
Operational / Systems Management

Implement & Manage Microsoft Server 2016 / 2019 / 2022 & Windows 10/11 WorkstationsConfigure Microsoft Servers / Domain Implementation / File Sharing / Active DirectoryMaintaining / Implementing / Updating network workstations in network environmentSmall & medium business network management Domains & WorkgroupsSecond & Third level Firewall implementation and managementField client helpdesk trouble tickets via phone / text / email and appropriately delegateDocument & track all troubleshooting information / resolution steps taken to resolve ticketsImplement diagnostic / antivirus software applications to resolve malware-related intrusionsRemote support for clients both locally and nationally in intense / critical downtime situationsPerform client follow-up for each resolved issue / Routine customer service checks


Requirements:
Academic & Certification

Hardware certifications- A+ (or equivalent)2+ Years of University or equivalent courses

Experience

Must have minimum 3+ years in IT / Network Infrastructure Industry working with computer hardware (small business servers, workstations, firewalls, etc)Sound knowledge of network environments- maintaining domain controllers, firewalls, switchesProficient in both oral & written communicationExcellent typing / data-entry skillsExcellent comprehension skills and ability to focus & troubleshoot under pressure

Attributes & Personal Requirements

Exceptional team / group environment skillsAbility to prioritize and execute assigned tasks promptly and effectivelyWell-groomed, business-oriented dress & behaviorAbility to organize and maintain company equipment and documentationMust be able to retain knowledge and suggest technology solutions tactfullyHighly-motivated and self-managed

Job Role Expectations:

40 hour work week with potential for extended hours as neededExtensive driving (company car provided)Clean driving record requiredMust be able to lift oddly shaped equipment & boxes (Approx.

50lbs)Must be able to crouch and stand periodicallyAbility to travel out of state occasionallyMust be available to field IT-related support calls after hours / weekends occasionally as needed

$70k+ starting salary. Compensation based upon experience. Benefits available after 60 Days.

This is NOT a software programming position. Must have experience in hardware / networking for consideration.
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