Community Outreach Specialist - San Francisco, United States - Upward Health

Upward Health San Francisco, United States

1 week ago

Description

Job Description

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step.

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.

Applicants tend to be individuals who would describe themselves as a "people person." You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you

KEY RESPONSIBILITIES:

Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
Speak with patients about the role that Upward Health can play in helping them improve their health
Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
Participate in weekly team meetings focused on ongoing education and improvement
Accurate and timely documentation in our company's software system

KNOWLEDGE, SKILLS & ABILITIES:

Verbal communication skills
Persuasiveness
Flexibility
Dedication and resilience
Energetic
Attention to detail
Ability to multitask
Both independence and teamwork
Solid computer skills

QUALIFICATIONS:

Ability to quickly establish trust and build a relationship with patients
Ability to clearly communicate Upward Health's service offering and value
Active listening skills and genuine compassion for others
Quick thinking and ability to respond to questions and objections
Organized and self-motivated
Ability to work independently and meet established goals
Enjoys collaboration within a team environment and working with people of different skills and experience
Knowledge of community resources in the local market
Able to maintain clear professional boundaries with patients and coworkers
Commitment to represent the company with professionalism
Demonstrates cultural competency and ability to work with diverse groups of community members
Comfortable using computer for documentation, communication, and organizing work
Must have reliable transportation to perform essential outreach functions
Must be fluent in English. Spanish speaking a PLUS
Able to work flexible hours, including occasional night/weekend work
Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Compensation details: 22-24 Hourly Wage

PI60c92f00657c

Community Outreach Specialist

6 days ago

Upward Health San Francisco, United States

Job Description · Job DescriptionUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurse ...
Community Outreach Specialist

5 days ago

Upward Health SoMa, United States

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR ...
Community Outreach Specialist

1 week ago

Upward Health San Francisco, United States

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR ...
Community Outreach Specialist

2 weeks ago

Upward Health San Francisco, United States

Job Description Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Speci ...
Traveling Outreach Specialist

2 weeks ago

Upward Health San Francisco, CA, United States

CARE SPECIALIST - ECM · Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in uns ...
Traveling Outreach Specialist

1 week ago

Upward Health San Francisco, CA, United States

CARE SPECIALIST - ECM · Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in uns ...
Community Outreach Specialist

1 week ago

Upward Health San Francisco, United States Full time

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR ...
Community Outreach Specialist

4 weeks ago

Upward Health San Francisco, United States

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR ...
Veteran's Supplemental Outreach Specialist

1 week ago

The Road Home West Valley City, United States

Who We AreThe Road Home has been a leader in the fight to end homelessness for 100 years We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the commu ...
Outreach and Prevention Specialist-SUDS

1 week ago

County of Lake, CA San Francisco, United States

Salary : · $51, $62,171.20 Annually · Location : · Lake County, CA · Job Type: · Full Time - Open to all applicants · Job Number: · 24-092 · Department: · Behavioral Health · Division: · Alcohol & Other Drug Services · Opening Date: · 04/23/2024 · Closing Date: · 5 ...
Outreach and Prevention Specialist-SUDS

1 week ago

County of Lake, CA San Francisco, United States

Salary : $51, $62,171.20 Annually · Location : Lake County, CA · Job Type: Full Time - Open to all applicants · Job Number: · Department: Behavioral Health · Division: Alcohol & Other Drug Services · Opening Date: 04/23/2024 · Closing Date: 5/8/2024 5:00 PM Pacific · FLSA ...
Managed Care Outreach Specialist

3 days ago

Pacific Clinics San Francisco, United States

Who We Are · Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individua ...
SFHOT Outreach Specialist Level 2

1 week ago

Heluna Health San Francisco, United States

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.An Outreach Specialist Level 2 (Encampment Resolution Team) works as par ...
SFHOT Outreach Specialist Level 2

3 days ago

Heluna Health San Francisco, United States

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing. · An Outreach Specialist Level 2 (Encampment Resolution Team) works as ...
SFHOT Outreach Specialist Level 2

4 days ago

Heluna Health San Francisco, United States

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing. · An Outreach Specialist Level 2 (Encampment Resolution Team) works as ...
Home Delivered Meals Outreach Specialist

1 week ago

Project Open Hand San Francisco, United States

Job Description · Job DescriptionTITLE: Home Delivered Meals Outreach Specialist · DEPARTMENT: Community Nutrition Program · REPORTS TO: Manager, CNP Data & AWD-HDM · LOCATION: 730 Polk Street, San Francisco · BENEFITS: Yes · STATUS: Full Time, Exempt · CLASSIFICATION: Profe ...
Outreach & Case Management Specialist (East County)

6 days ago

Meals on Wheels Diablo Region Contra Costa County, CA, United States

**PLEASE NOTE: This position will support East Contra Costa County** · **ABOUT THE ORGANIZATION** · Meals on Wheels Diablo Region provides services to mostly low-income adults 60 years and older residing in East Contra Costa County. Services include home-delivered meals, congrega ...
Outreach Specialist

1 week ago

Pacific Clinics Martinez, CA, United States Full time

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and famili ...
CORE Outreach Specialist

4 days ago

Heluna Health Concord, United States

The Coordinated Outreach Referral, Engagement (CORE) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. The Coordinated Outreach Referral, Engagement (CORE) program works collaboratively in small tea ...
Homeless Outreach Specialist

9 hours ago

Building Futures San Leandro, United States Full time

Job Description · Job DescriptionPosition Title: Homeless Outreach Specialist · Reports to: ER Services Director · Supervises: None · Classification: Full-time, Non-exempt · Compensation: DOE, entitled to full benefits. · Position Objective: The Homeless Outreach Specialist su ...

Community Outreach Specialist - San Francisco, United States - Upward Health

Description

Job Description