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Lehi

    Field engineering - Lehi, UT, United States - ASML

    ASML
    ASML Lehi, UT, United States

    2 weeks ago

    Default job background
    Full time
    Description

    ASML (Cymer) US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.

    We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

    Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

    The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer.

    Local site Customer Support branches perform these tasks for the customer within the specific region.
    The Field Service Engineer executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

    Problem analysis and approach - Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.

    Problem handovers and routing - Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g.

    pass-downs, work orders, field service reports, system problem reports, technical reports).
    Repairs - Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.

    Procedures - Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.

    Training / advice - Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
    Coaching - Provide appropriate support and assistance to less experienced engineers on first tasks.

    Bachelor's degree in relevant technical field (electrical technology, mechatronics, mechanical Engineering, etc.) Experienced in technical industry is required and/or semiconductor industry experience preferred.

    Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.

    Working at the cutting edge of tech, you'll always have new challenges and new problems to solve – and working together is the only way to do that.

    Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. Must be able to read and interpret data, information, and documents.
    Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
    Work independently or as part of a team and follow through on assignments with minimal supervision.
    Role within Office
    May require travel dependent on business needs.
    This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology .
    Diversity and inclusion

    It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

    We recognize that diversity and inclusion is a driving force in the success of our company.
    ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

    An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment.

    If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to .

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