IT Support Technician - Key West, United States - General Dynamics

General Dynamics Key West, United States

2 weeks ago

Description

Responsibilities for this Position
Location: USA FL Key West - JIATF-South, Bldg 4180 Truman Annex, Naval Air Station (FLC132)
Full Part/Time: Full time
Job Req: RQ173837

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Suitability:

Public Trust/Other Required:
None

Job Family:
Hardware Engineering

Job Qualifications:

Skills:
Hardware Maintenance, Hardware Support, Information Technology (IT) Support, IT Hardware, Technical Software & Hardware Analysis
Certifications:
CompTIA - Security+ CE - CompTIA
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

Computer (Software and Hardware) Support Technician

US Security Clearance required

Based in Key West, FL (On Site role)

Works under direction of Senior Advisor to report progress and challenges encountered during install/test/upgrade/build hardware solutions that can be used to build and maintain Senior Advisor's Project Schedule.
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software
Designs, develops, implement, and analyze hardware for products.
Develop test strategies to test hardware mechanisms
Develops the strategy and devices to facilitate performance and stress testing for hardware components
Troubleshoots complex challenges related to the engineering of hardware products
Compiles input and test steps in Engineering Installation Plans (EIP) and Standard Operating Procedures (SOP) to validate and ready crucial documentation designed to back and support hardware solution
Draft specifications and documentation for hardware components and computer systems
Lead process improvement for hardware engineering processes
Participate in special hardware engineering projects
Communicate and report daily status on all tasks, for all engineers and associates, to the Senior Advisor
Perform other job-related duties as assigned
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead

MINIMUM EDUCATION AND EXPERIENCE:

BA/BS or equivalent combination of training, education and experience.
5+ years of experience in an IT support related role.

#SCITES

#armajobs

#gdit

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA FL Key West

Additional Work Locations:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI

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