Customer Solutions Facilitator - Abilene, Texas, United States

 Customer Solutions Facilitator ·  Location: Abilene, TX 79602 ·  Pay Rate: $20.00 per hour ·  Schedule: Full-Time · Position Overview · We are seeking an engaging, service-driven Customer Solutions Facilitator to serve as the first point of contact for job seekers entering the w ...

Job description

 Customer Solutions Facilitator

 Location: Abilene, TX 79602
 Pay Rate: $20.00 per hour
 Schedule: Full-Time

Position Overview

We are seeking an engaging, service-driven Customer Solutions Facilitator to serve as the first point of contact for job seekers entering the workforce system in Abilene, Texas. This role is ideal for a dynamic public speaker with a background in teaching, training, or facilitation who is passionate about empowering individuals through resume development, interview coaching, and workforce readiness programming.

The Customer Solutions Facilitator plays a critical role in guiding participants through career exploration, employment preparation, and access to workforce resources. This position requires confidence in leading workshops, strong interpersonal skills, and the ability to support diverse populations with professionalism and empathy.

Key Responsibilities

Facilitation & Instruction

• Lead job readiness classes, orientations, and career workshops using interactive instructional techniques such as group discussions, simulations, team exercises, lectures, and multimedia presentations
• Deliver resume-building sessions, interview coaching, and employment preparation workshops
• Coordinate and support customers' job readiness activities to align with work experience opportunities

Customer Assessment & Career Guidance

• Conduct structured interviews to assess employment history, skills, and career development needs
• Educate customers on available center services and tools, including self-directed job search platforms and workforce resources
• Assist customers with system registrations and ensure accurate completion of required documentation

System Documentation & Compliance

• Accurately enter service data in real time within required systems, including WorkInTexas and TWIST
• Ensure applications and documentation are complete, accurate, and compliant with policy guidelines

Collaboration & Workforce Engagement

• Partner with Business Solutions Representatives and Career Center staff to align services with employer and labor market needs
• Identify and connect customers to community resources that address employment barriers
• Contribute to performance metrics and center-wide customer service goals
• Escort customers to satisfaction survey stations prior to departure, when applicable

Continuous Improvement

• Proactively identify opportunities to enhance workforce services and improve customer experience
• Support additional responsibilities as assigned to ensure operational excellence

Qualifications

Education

• High School Diploma or GED required
• Associate's or Bachelor's degree preferred

Experience & Skills

• Strong public speaking and facilitation skills, teacher or trainer background preferred
• Experience in workforce development, economic development, project coordination, or career services is highly desirable
• Proficiency in Microsoft Office and general computer systems
• Exceptional customer service and interpersonal communication skills
• Ability to effectively support individuals from diverse backgrounds
• Skilled in managing challenging situations with professionalism and emotional intelligence
• Excellent verbal and written communication abilities
• Valid driver's license with proof of insurance and clean driving record
• Bilingual English and Spanish strongly preferred

Ideal Candidate Profile

This opportunity is well suited for professionals such as:

• Workforce Development Specialist
• Career Coach
• Employment Specialist
• Job Readiness Instructor
• Training Facilitator
• Career Services Advisor
• Adult Education Instructor

If you are passionate about guiding individuals toward meaningful employment, confident in leading workshops, and motivated to create measurable workforce impact in the Abilene community, we encourage you to apply.

Alternative Search Titles - Career Services Facilitator, Workforce Development Specialist, Employment Readiness Trainer, Career Coach, Job Readiness Instructor, Workforce Career Advisor, Career Center Facilitator

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at  
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job
 
 MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
 
 Get started on your career journey today Apply to become a part of the MMC Team
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.