- Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or "hotspots")
- Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
- Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
- Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
- Must be available for a 6 to 8 week training class
- All equipment is provided and shipped directly to your place of residence
- Highly structured work environment
- Transferable skills within Prime or within the healthcare field
- Opportunities to grow your career within Prime
- Medical, dental, and vision insurance, paid time off, 401k match, and more
- 40-hour work week (potential overtime)
- Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- Other duties as assigned
- High School Diploma or GED is required
- 1 year of customer service experience
- Must be eligible to work in the United States without need for work visa or residency sponsorship
- Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
- Strong PC Skills with ability to navigate multiple software systems simultaneously
- Strong communication skills with focus on professional demeanor and empathy
- Ability to multitask
- Detail oriented
- Call center experience
- Call center experience in the Healthcare industry
- Work from home (remote) experience
- Fluency in Spanish
- Ability to sit 6 or more hours per day
- Occasionally required to stand, walk and stoop, kneel, and crouch
- Ability to work a flexible schedule including evenings, weekends, holidays, overtime
- Ability to work with a set, pre-determined break and lunch schedule
- Reports to Supervisor in the Contact Center
Customer Service Agent - Montgomery, United States - Prime Therapeutics
Description
Description
As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls fromPrime members, pharmacies and doctors' offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.
This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.
Position Requirements:
What Prime provides:
Job Responsibilities
Required Minimum Qualifications
Additional Qualifications
Preferred Qualifications
Minimum Physical Job Requirements
Reporting Structure
Positions will be posted for a minimum of five consecutive workdays.