Sr. System Admin Tier 3- - Richardson, TX, United States
3 days ago
Job description
Job Description: Sr. System Admin (Tier 3 Tech Support)
- LEVEL: Senior
- REPORTS TO: IT Director
- VACANCIES: 1
- TRAVEL REQUIRED: Up to 20% of the time
- VISA SUPPORT: No visa sponsorships supported
Location:
- REPORT TO A SPECIFIC LOCATION: Yes, they must report in person to a specific location
- COUNTRY: United States of America
- CITY: Richardson
- STATE: TX
- POSTAL CODE: 75080
- SIGNING BONUS: No
- RELOCATION PACKAGE: None
Must-Haves:
- Experience Working for an MSP (5+ years)
- Strong Microsoft Azure experience (5-7+ years)
- Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
- Strong Microsoft server and domain experience (5-7+ years)
Nice-To-Haves:
- IT Certifications-Microsoft Azure, 365, Security.
- IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP
Job Description:
The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.
- Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions.
- Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.
- Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.
Results of the Position & Key Accountabilities:
- Resolving service tickets quickly and permanently
- Customer Satisfaction: Keeping clients happy.
- Documentation: Developing & updating documentation of systems supported
- Leadership: Taking responsibility for mentoring and developing junior members.
Musts (Traits):
- Possess and demonstrate a genuine desire to provide excellent customer service to clients.
- Demonstrate the ability to prioritize and focus on the task at hand.
- Demonstrate the ability to follow through on projects promptly.
- Establish the ability to take initiative independent of direct supervision.
- Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
- Self-motivated with the ability to work in a fast-moving environment.
- Experience working for a Managed Service Provider
Musts (Technical):
- Strong Microsoft Azure experience.
- Strong Microsoft 365, Teams, and SharePoint experience.
- Strong Microsoft server and domain experience.
- Networking experience.
- Diagnostic skills of technical issues.
- Service awareness of all organization's key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
Wants:
- Relevant and current professional IT Certifications, such as:
- Microsoft Azure, 365, Security.
- Cisco CCNA, CCNP.
- ISC2 SSCP, CISSP.
Similar jobs
We are seeking a Social Media Support Lead to translate software requirements into working and maintainable solutions within the existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, ...
1 month ago
+Job summary:Infosys is seeking a Social Media Support Lead.Primary responsibility will be to translate software requirements into working and maintainable solutions within the existing application frameworks.+Qualifications:Candidate must be located within commuting distance of ...
1 month ago
We would love to discuss this opportunity with you in more detail. · Accept, log and submit credit applications. · Administer and sell finance and insurance products. · ...
2 weeks ago
.Net Developer w/Duck Creek for Boston, MA Duration – 6 months Contract Interview Process – (Phone + F2F/Skype) · ...
3 weeks ago
The Sales Director is responsible for driving the overall go to market strategy Supermicro in Edge AI, specifically Physical AI including IoT, MEC, etc. This includes building plans and programs that will drive business in new markets and new customer segments that leverage our c ...
1 month ago
We're seeking an energetic and detail-oriented Assistant Office Manager to support daily operations at our Plano office. ...
5 days ago
The Senior Application Engineer – Banking Systems is responsible for the operational stability, · maintenance,and support of critical banking software applications,includingsystems integration,vendor coordination, · and system configuration management.This position requires stron ...
2 weeks ago
We are looking for a DB admin supporting and maintaining existing Oracle Databases. · Providing day-to-day support and maintenance for existing and Oracle databases. · Provide 2nd and 3rd tier, 24x7 production support. · ...
3 weeks ago
Job Description: · Women's Health Nurse Practitioner - Dallas, TX · Join a cohesive, high-performing private practice dedicated to providing compassionate and culturally competent care. We are seeking an energetic Women's Health Nurse Practitioner to support our growth and help m ...
1 day ago
Support daily office operations and administrative support to ensure smooth office functionality and top-tier customer service. · ...
4 days ago
We are seeking an experienced Technical Project Manager (TPM) to join our NowNext CRM Execution Team. · ...
1 month ago
We are searching for a talented VVIP Manager to join our team to help in the planning of amazing experiences for the FIFA World Cup 26 V/VIP hospitality programs. · As the VVIP Manager you are responsible to support the large-scale V/VIP hospitality teams in the day-to-day opera ...
2 weeks ago
This Desktop Technician will assist the IT Manufacturing and Supply Chain Team with various tasks to ensure high reliability of IT infrastructure. This role involves installation, configuration, maintenance of computer hardware software peripherals troubleshooting technical issue ...
1 month ago
Dandy is hiring an IT Systems Administrator I to join our rapidly growing venture-backed company. · ...
1 month ago
Dandy is hiring an IT Systems Administrator I to join our rapidly growing venture-backed company. The IT Department owns all technology needs for Dandy. · ...
1 month ago
The Senior Application Engineer – Banking Systems is responsible for operational stability. · ...
3 weeks ago
We are hiring an IT Systems Administrator I to join our rapidly growing company. This role will assist the IT Manufacturing and Supply Chain Team with various tasks to ensure high reliability of IT infrastructure. · Assist in installation, configuration and maintenance of compute ...
1 month ago
The Senior Application Engineer – Banking Systems is responsible for the operational stability maintenance and support of critical banking software applications including the FIS core banking platform Q2 digital banking system and the MANTL account origination platform. · ...
3 weeks ago
We are passionate about people and the power of sport. · Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, · regardless of background and skill levels.We value an individual that seeks to Play Hard · Care Deeply · Grow Together · Striv ...
1 month ago
+Greet like a champ, answer like a pro, and make every guest feel like an MVP · Handle questions, feedback, and concerns with good vibes and care · Jump in to fix issues quickly or tag in a teammate · +Keep the space clean, stocked, and ready for action · Help with scheduling, ch ...
1 month ago