Front of the House Manager - Lac du Flambeau

Summary/Objective: The Front of House (FOH) Manager oversees all front-of-house operations, ensuring smooth, efficient, and guest-centered service across the dining room and bar. · This position leads, trains, and supports FOH staff, maintains service standards, drives beverage a ...

Job description

Summary/Objective:

The Front of House (FOH) Manager oversees all front-of-house operations, ensuring smooth, efficient, and guest-centered service across the dining room and bar.

This position leads, trains, and supports FOH staff, maintains service standards, drives beverage and food sales, and ensures compliance with health, safety, and alcohol regulations.

The FOH Manager plays a key role in developing a positive culture, addressing guest concerns, and enhancing the overall profitability of the establishment.

Essential Job Functions:
Specific duties include, but are not limited, to the following:
Leadership & Staff Management
Supervise, schedule, and lead FOH employees including servers, hosts, bartenders, barbacks, bussers, and support staff.
Conduct daily pre-shift meetings to communicate priorities, menu updates, promotions, and service expectations.
Train new staff and provide ongoing coaching, mentoring, and performance feedback.
Foster a positive, team-oriented culture that supports collaboration and guest satisfaction.
Address performance issues promptly and professionally.

Guest Experience & Service Excellence
Actively engage with guests to ensure satisfaction, handle complaints, and resolve issues quickly.
Maintain a visible presence on the dining floor and bar during peak hours.
Ensure service standards are consistently upheld and staff provide an exceptional guest experience.
Monitor table turns, reservations, and wait times to optimize flow and revenue.

Operational Management
Oversee daily FOH operations including opening, shift-change, and closing procedures.
Ensure FOH areas (dining room, bar, host stand, restrooms) are clean, organized, and inviting.
Manage cash handling, tip reporting procedures, and nightly financial reconciliations.
Monitor inventory of FOH supplies (menus, glassware, cleaning products, POS items).
Collaborate with kitchen leadership to ensure smooth communication and timing of food delivery.

Beverage & Bar Oversight
Support bar operations including drink quality, speed, and compliance.
Ensure proper ID checking, safe alcohol service, and adherence to all liquor laws.
Assist with bar inventory, ordering, and verification processes.
Promote beverage specials, seasonal cocktails, and upselling strategies.

Server Oversight
Support dining room operations by ensuring servers deliver timely, accurate, and attentive table service.
Ensure proper greeting procedures, order accuracy, food delivery standards, and check-out processes are consistently followed.
Assist with monitoring server sections, table turns, and flow to maintain smooth service and maximize revenue.
Promote menu knowledge, daily specials, and effective upselling strategies to enhance the guest experience.

Compliance, Safety & Quality Control
Ensure compliance with health department regulations, food safety standards, and alcohol service laws.
Conduct routine safety checks of dining and bar spaces.
Maintain accurate documentation related to incidents, accidents, or guest concerns.
Enforce company policies, employee conduct standards, and professionalism.

Administrative Responsibilities
Assist with hiring, onboarding, and training FOH team members.
Create and manage weekly FOH schedules based on forecasts and labor cost targets.
Assist with monthly inventory counts, ordering, and vendor communication.
Participate in planning meetings for promotions, events, and menu updates.
Support management with operational reports and recommendations for improvement.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.


Skills and Qualifications:
Strong leadership and problem-solving skills.
Ability to mediate and resolve conflicts efficiently and professionally.
Solid understanding of restaurant management, budgeting, and P&L management.
Proficient in restaurant POS systems and basic office software.
Knowledge of food safety regulations and best practices.
Excellent interpersonal and communication skills.
Ability to handle high-stress situations and make quick decisions.

Required Education and Experience:

2+ years of restaurant or bar supervisory/management experience.
Strong leadership, coaching, and communication skills.
Experience with POS systems and cash handling procedures.
Knowledge of alcohol regulations, food safety, and hospitality standards.
Ability to work evenings, weekends, and holidays.
Ability to remain calm and professional in high-stress, fast-paced environments.
Preferred

Serving experience in a full-service restaurant, with proven ability to manage multiple tables, upsell menu items, handle guest concerns, and maintain high service standards.

Bartending experience or beverage program knowledge, including drink preparation, alcohol safety, and bar operations.
Certification in ServSafe Food Handler/Manager and Responsible Alcohol Service (TIPS, SafeServe, etc.).

Supervisory Responsibility:
This position has direct supervisory responsibilities.

Travel Requirements:
Occasional travel may be required for this position.

Physical Requirements
Ability to stand and walk for extended periods.
Ability to bend, lift up to 40 lbs, and navigate crowded spaces.
Ability to work in a fast-paced, high-energy environment.

Work Environment
Restaurant/bar setting with varying noise levels.
Peak periods may require high-energy and rapid decision-making.
Evening and weekend availability required.

Position Type/Expected Hours of Work:
This is a Full-time position with a minimum of 40 hours per week.

Flexibility in work hours is required, including evenings, weekends, and holidays, as these are the peak times for restaurant operations.

Mandatory meetings and participating in training.

Corporation Values:
The foundation of success is found in meetingthe following LDF Business Development

Core Values:
T – Trust
We act with honesty and integrity, building strong relationships.
R – Responsibility
We are accountable for our actions and commitments.
I – Innovation
We embrace creativity and forward-thinking solutions.
B – Belonging
We foster an inclusive and supportive community.
E – Excellence
We strive for the highest standards in all we do.


EEO:

We are an equal opportunity employer and are committed to providing a work environment that is free from discrimination.

We do not discriminate based on race, color, national origin, gender, gender identity, sexual orientation, disability, age, religion, or any other characteristic protected by law.

Reasonable accommodation will be made for individuals with disabilities to perform essential job functions.

Required Pre-Employment Screening:
LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.