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- Field inbound Support Team phone calls, providing customer service, sales support, rental assistance, and various product and service information depending on the caller.
- Handle inbound Support Team emails. These may include proposal and order requests, requests for product and service information, or leads on prospective sale/rental customers.
- Become familiar with RCS personnel and departments to more effectively transfer customers depending on the need.
- Placing outbound phone calls to existing customers to maintain accounts, update contact information, and follow-up on orders.
- Placing calls to prospective customers within our market, generating leads for our outside sales and rental teams.
- Follow-up leads from website contacts, events, and others sources.
- Create proposals for new and existing customers consistent with existing solutions, and send them via email for customer approval.
- Complete and submit customer orders for processing. Once processed, track and follow-up on progress of order through delivery/installation.
- Become familiar with product and service offerings to make recommendations for equipment and accessory needs and upgrades.
- Provide support to outside sales team by completing outbound calls, assisting in quotes, submitting orders for processing, and providing updates on the outside sales rep's behalf.
Sales Support Admin - Louisville, United States - Vaco
