Manager, Workforce Management - New York - Adecco

    Adecco
    Adecco New York

    17 hours ago

    Accounting / Finance
    Description

    Adecco Creative is parenting with a luxury fashion brand to recruit for a Retail Operations Manager role. This position will be ongoing contract and a hybrid schedule in Midtown Manhattan. Strong excel skills are required.

    Job Title: Manager - Retail Payroll & Workforce Management

    Primary Purpose: The Manager - Retail Payroll & Workforce Management is responsible for leading all payroll operations and labor scheduling processes for the retail organization. This role ensures accurate and timely payroll for store employees, optimizes labor deployment, and oversees the systems, processes, and analytics that support workforce planning. The manager partners closely with Operations, HR, and Finance to drive compliance, efficiency, and an exceptional employee experience.

    The successful individual will leverage their proficiency in Retail Payroll and Workforce Management to:

    Reporting & Analysis

    • Generate and distribute weekly and monthly payroll reporting for stores and field leaders.
    • Partner with Finance and Payroll teams to complete and submit monthly bonus rosters.
    • Proactively identify data inconsistencies or trends and escalate findings.
    • Partner with Finance to ensure alignment between forecasted and actual labor results.

    Workforce Management System Support

    • Maintain and update the Workforce Management (WFM) platform (StoreForce) to support accurate scheduling, forecasting, and timekeeping.
    • Partner with IT and HR teams to support integrations with payroll and POS systems.
    • Support system testing, upgrades, and rollout of new features or configuration changes.
    • Provide day-to-day user support and assist in developing training resources for field and store leaders.

    Labor Standards & Modeling Support

    • Collect and organize data used to validate labor standards and staffing models.
    • Support the creation of workload models that align labor needs with sales forecasts and service expectations.
    • Maintain Policy & Procedure documents to drive store compliance and accountability.

    Collaboration & Communication

    • Work cross-functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
    • Assist with testing, documentation, and rollout of new WFM features or labor model updates.
    • Serve as the key liaison between Retail Operations, HR, Finance, and Legal on labor and payroll matters.
    • Support new store openings, labor model launches, system rollouts, and organizational changes.
    • Manage vendor relationships for payroll and workforce management systems.
    • Communicate clearly and effectively with both technical and non-technical partners.

    The accomplished individual will possess:

    • 3 – 5 years of experience in Workforce Management, Labor Analytics, or Retail Operations.
    • Familiarity with WFM platforms (StoreForce, Legion or similar).
    • Strong analytical and problem-solving skills with high attention to detail.
    • Proficiency in Excel is a MUST and comfort working with reporting tools (e.g., Power BI, Tableau).
    • Excellent communication and organizational skills; ability to work collaboratively across departments.
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