Housekeeping Coordinator - Beverly Hills, United States - Maybourne Beverly Hills Hotel

Description

Job Description

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Housekeeping Coordinator is responsible for always providing office coverage and clerical support to the Housekeeping Department; monitoring property management systems, updating room statuses and providing other administrative duties. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals and objectives.

Roles and Responsibilities

Job duties include, although are not limited to:

1. It is a coordinators responsibility to ensure that each associate properly signs out their Equipment each day to ensure accountability and efficiency.
2. Coordinator is responsible for making the daily assignments for all attendants (AM and PM)
3. Coordinator must respect designated sections for all attendants.
4. Coordinator must be transparent and ethical when giving an attendant their assignment for the day. Making sure the assignment is fair and reasonable.
5. Coordinator is responsible for all housekeeping tickets that come through knowcross. Coordinator must ensure all calls are logged properly and dispatched immediately. They are also responsible for making sure that all guest calls are completed within the appropriate time frame.
6. Coordinator is responsible for monitoring all rooms with arrivals blocked behind.
7. Coordinator is responsible for balancing stayover services while keeping in line with arrival times.
8. Coordinator is responsible for prioritizing all arrival rooms for cleaning and inspecting.
9. Coordinator is responsible for informing the manager of any delays or rooms that will require any extra work or time (long stays, damaged rooms, engineering issues, carpet stains etc.)
10. Coordinator must be able to communicate with internal housekeeping department associates and effectively communicate with other departments, such as engineering, security, IT, front desk etc.
11. Must be polite at all times when speaking to the guest using proper verbiage and an appropriate tone. Closing interaction must be polite and offer further assistance if needed
12. Each Room Attendant is responsible to carry a "Binder" with them on each shift. The PM Coordinator is responsible to replenish all Binders with the appropriate materials.
13. Proactively assist all associates within Housekeeping Department and all other associates by leading by example, coaching, and guiding all with ethic and professionalism.
14. Assist with operation, such as performing other job responsibilities
15. Follow all Hotel's and Departmental standards and procedures.
16. Ensure all associates wear all PPE (Personal Protective Equipment) such as gloves, facial mask, and goggles (goggles will be provided by request)
17. Routine thorough cleaning and disinfecting of radios and devices.
18. Reporting defects in rooms. Report any maintenance issues that are reported by Supervisors, Managers or attendants. They will direct this to Engineering to take care of and will follow up once completed.
19. To report to the Housekeeping Managers any suspicious persons or situations.
20. To behave in a quiet and polite manner at all times. Whilst working with another colleague and see something is wrong, address it with them directly. If you are not comfortable speaking with them, please bring it up to the housekeeping managers.
21. Making sure attendants are on time to the scheduled services. Do not arrive earlier or later than the scheduled time.
22. To assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department.
23. Reporting to superior prior to any overtime accrual.
24. Promoting a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and being comfortable responding to and carrying out specific guest needs and requests.
25. Ensuring the confidentiality and security of all guestrooms.
26. Performing additional duties as assigned that may be outside the normal scope of duties based on business needs.

QUALIFICATIONS:

1. High School Diploma or equivalent required
2. Ability to communicate clearly and speak, read, write and understand English
3. Minimum of two years' experience in customer service / Prior hospitality experience preferred

PHYSICAL REQUIREMENTS:

• Position requires walking and giving direction most of the working day; must be able to stand and exert well – paced mobility for up to 6 hours. Must be able to lift up to lbs on a regular and continuing basis. Must be able to bend stoop, squat and stretch to fulfil tasks. Requires grasping, writing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communication with guests, supervisors and other employees. Requires manual dexterity to use and operate all necessary equipment.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*