Account Management Support Specialist - Sherwood, AR
6 hours ago
Job description
Account Management Support Specialist
Job Summary: To support groups, brokers, and the account management team in the sales and retention of dental and vision groups.
Primary Job Responsibilities:
Assists Account Managers with day-to-day client customer service including, but not limited to, managing eligibility requests, ordering ID cards, resolving claims issues, updating client information, and coordinating client needs across departments.
Assists clients and agents assigned to the Account Management Support team with inquiries and issues.
Assists Account Managers with the compilation of scheduled reports and other client reporting needs.
Assists with the preparation of contract amendments and document generation, and respond to document requests from agents and clients.
Serves as a backup contact for clients and agents while the Account Management team is traveling or out of the office.
Prepares client renewal packets, and assists Account Managers with the delivery of renewals to agents and clients.
Responsible for managing and responding to the Account Management Support email inbox.
Answers and assists with incoming calls to the Sales & Account Management phone line.
Builds and maintains relationships with account managers, agents, and clients.
Maintains and tracks client terminations and term explanations for monthly marketing reporting.
Assist account managers with the preparation of benefit fair supplies including printing and shipping supplies.
Cross-training within the department as needed.
Facilitates the new client implementation process while working with internal departments to ensure the set-up is completed within specified timeframe.
Maintains Agent of Record changes, appointment and termination of agents and agencies.
Assist agents with commission inquiries.
Maintains the DDPA Opportunity Database by reporting new sales, renewals, and terminations of clients to ensure compliance with DeltaUSA policies.
Manually update or correct vision eligibility in the vision carrier system for time-sensitive updates.
Manages web portal access for brokers and clients, including new user setup, access level modifications, terminations, and troubleshooting.
Minimum Qualifications:
Will accept any suitable combination of education, training or experience. Position requires a high school diploma or GED and 2 year's insurance experience.
Position requires intermediate experience working with word processing and spreadsheet software, and an active Arkansas Department of Insurance license to represent Delta Dental products, or the ability to successfully pass the license requirements within 45 days of hire.
Similar jobs
To support groups, brokers, and the account management team in the sales and retention of dental and vision groups. · Assists Account Managers with day-to-day client customer service. · Assists clients and agents assigned to the Account Management Support team with inquiries and ...
1 day ago
We are searching for a tech-savvy IT Support Desk Specialist who will be the first point of contact for our internal technical support needs, · particularly focused on troubleshooting and supporting our accounting software and data handling processes. · Associates or bachelors de ...
1 month ago
+We are seeking a reliable IT Support Specialist to provide frontline technical support for end users and retail locations. · +Respond to, troubleshoot and resolve support tickets in a timely manner. · Provide user and account support including account creation access changes and ...
1 month ago
We are seeking an IT Support Specialist to join our team. The ideal candidate will have experience in field technician support, desktop and laptop troubleshooting, mobile device support, network administration and support, software installation and maintenance. · This role provid ...
3 weeks ago
The IT Support Specialist at OrthoArkansas serves as the frontline technology support resource across the organization. · This role is responsible for resolving common technical issues, providing outstanding customer service, and escalating complex problems appropriately. ...
1 month ago
We are seeking a reliable IT Support Specialist to provide frontline technical support for end users and retail locations. This role focuses on user and account support, Office 365 application support and basic computer troubleshooting. · Respond to and resolve support tickets in ...
1 month ago
It Support Specialist provides end-user support for desktops, laptops, and mobile devices across multiple field offices. · Support for desktops, laptops, · & mobile devices (Windows, · iOS · & Android) · Ticketing & Documentation: Manage · support requests & document system confi ...
3 weeks ago
This is a Part Time position of approximately 21 hours per week · The Location Support Specialist provides superior service by stocking and managing vendor managed inventory on site at various locations. · Ensures that the vendor managed inventory areas are clean, safe, organized ...
1 month ago
The Location Support Specialist is a customer facing team member who provides superior service by stocking and managing vendor managed inventory on site at various locations. · Receives and Stocks weekly and emergency replenishment shipments · Inspects weekly replenishment shipm ...
4 weeks ago
The Location Support Specialist is a customer facing team member who provides superior service by stocking and managing vendor managed inventory on site at various locations. · ...
1 month ago
The Legal Support Specialist provides vital administrative and clerical support to legal teams in government departments/agencies. · The role is central to ensuring that legal operations run smoothly by managing case files, preparing legal documents, · conducting routine research ...
1 week ago
The Legal Support Specialist provides vital administrative and clerical support to legal teams in government departments/agencies. · Draft, proofread, and format legal documents such as contracts, · Organize case files and maintain accuracy of documents. · ...
2 weeks ago
The Fiscal Support Specialist provides entry-level fiscal support within a department or agency. · Assist in processing invoices, payments and financial records. Perform data entry and maintain accurate financial records. Assist in the preparation of budget documentation and repo ...
1 week ago
The Legal Support Specialist provides vital administrative and clerical support to legal teams in government departments/agencies. · Completion of a legal support or legal secretarial training program, · ...
1 month ago
The Fiscal Support Specialist provides entry-level fiscal support within a department or agency. This role focuses on performing routine accounting and fiscal tasks such as data entry, processing invoices, and assisting with the preparation of financial reports and budgets. · Ass ...
1 month ago
The Fiscal Support Specialist provides entry-level fiscal support within a department or agency. This role focuses on performing routine accounting and fiscal tasks such as data entry, processing invoices, and assisting with the preparation of financial reports and budgets. · ...
3 days ago
This role serves as the first point of contact for end-user issues and plays a critical role in maintaining the smooth operation of IT systems within a state agency environment. · Provide first-level technical support for users via phone, email, remote access tools, or in-person. ...
3 days ago
The Fiscal Support Specialist provides entry-level fiscal support within a department or agency. This role focuses on performing routine accounting and fiscal tasks such as data entry, processing invoices, · and assisting with the preparation of financial reports and budgets.Assi ...
1 week ago
This role focuses on performing routine accounting and fiscal tasks such as data entry, processing invoices, and assisting with the preparation of financial reports and budgets. · ...
1 month ago
The Legal Support Specialist provides vital administrative and clerical support to legal teams in government departments/agencies.The role is central to ensuring that legal operations run smoothly by managing case files, preparing legal documents, conducting routine research, and ...
1 week ago
The Legal Support Specialist provides vital administrative and clerical support to legal teams in government departments/agencies. · Draft, proofread, and format legal documents such as contracts · , pleadings, · briefs, · motions, · and correspondence. · Maintain case files · a ...
1 month ago