Sales Analyst II - Asheville, United States - BorgWarner

Description

NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTP **Sales Analyst II (Customer Relations)**

Asheville - North Carolina - USA

Nov 04, 2021

Full time

R

**Position Summary:**

Main point of contact to external customer base. In this role the Sales Analyst supports customers with managing on-time delivery, customer questions/complaints, and ensuring world class satisfaction. This role is also responsible for managing customer demand, purchase orders, and providing adequate information allowing customers to plan their production. Optimize customer performance in areas of delivery, quality, and overall satisfaction through daily cross-functional tasks.

**KEY ACCOUNTABILITIES:**

Build strong working relationships with customer contacts to ensure cooperative collaboration while targeting organizational key metrics.

Work directly with organizational sales, finance, and operations functions to provide accurate monthly forecasting for units and revenue.

Act as liaison between customer and organization to ensure plant operations and supply chain teams are aligned with customer demand and volatility in order to meet customer requirements.

Supports sales team with accurate information and data regarding any issue of concern to the customer including but not limited to production plan, outbound delivery, and demand volatility.

Creates strong alignment between customer relations, scheduling, material planning and operations to support plant KPIs,

Work directly with program management to support new product introductions

**Essential Functions:**

Daily calls with customer to build relationships involving trust and collaboration.

Collaborate with scheduling, planning, logistics, and operations to ensure builds are scheduled according to customer demand, and then drive completion to meet customer ship dates.

Monitor EDI demand variations weekly to ensure accurate financial reporting and to notify customer of drop in/drop out items that have direct impact to organizational key metrics.

Manages impact of customer short lead schedule increases and decreases to minimize operations impacts

Extract data from SAP and provide analytical analysis to support customer presentations, sales forecasting, and operations planning.

Maintains optimal working relationship with scheduling, planning, and operational teams.

Work with third-party logistics to ensure on-time pickup of outgoing product requirements.

Support weekly reporting of customer key metrics including on-time delivery and sales forecast

Participates as an effective team player in support of continuous process improvement.

Supports plant by analyzing customer order volatility and trends, developing effective order entry policies, and providing proactive input to management regarding innovative ways to improve customer delivery performance.

Understands and adheres to current quality and control policies.

Understands and adheres to current health, safety, and environmental policies.

Performs other duties as requested, directed, or assigned.

**QUALIFICATIONS:**

Bachelors degree in a business related field with 1 year or more experience, or 3 years of related preferred

Strong communication and interpersonal relation skills.

A demonstrated ability and willingness to carry out multiple tasks with minimal supervision.

Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) Strong focus on Excel

SAP and manufacturing experience is preferred.

**BEHAVIORAL COMPENTANCIES:**

Action Oriented

Learning on the Fly

Drive for Results

Conflict Management and Problem solving

Ethics and Values

Functional/Technical Skills

Priority Setting

Customer Focus

Interpersonal Savvy

Multifunctional

Organization

Managing Purpose and Vision

**EEO Statement**

*BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.*

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