Service Desk Analyst 2 - Bethel - Weidenhammer Systems

    Weidenhammer Systems
    Weidenhammer Systems Bethel

    1 day ago

    $45,000 - $75,000 (USD) per year *
    Description

    Job Title: Service Desk Analyst 2

    The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the service desk. They record information relayed from customers and troubleshooting steps performed along with their corresponding results accurately in case management systems.

    • Promptly respond to call and email queues while documenting incidents accurately into the system;
    • Maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue;
    • Manage personal queue of open tickets following up to ensure timely incident resolution;

    Main Responsibilities:

    < h1 > Technical Requirements: Proficient in Microsoft Windows Server environments ensuring optimal security reliability administrative maintenance.< / li >/ span >=< s pan class =
    * This salary range is an estimation made by beBee
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