Guest Services - Walland - Blackberry Farm

    Blackberry Farm
    Blackberry Farm Walland

    6 days ago

    $40,000 - $60,000 (USD) per year
    Description
    SUMMARY
    Do you love making people feel at home? Blackberry Farm is seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
    • Strong self-motivator and ability to motivate others
    • Review daily traces to determine guest needs.
    • Maintain a calm & courteous attitude to ensure guest satisfaction
    • Ability to effectively communicate accurate information to guests and other team members
    • Escort guests to their rooms with a proper and accurate tour
    • Observe property for cleanliness, and all is in order
    • Assist with vehicles, parking, and pulling around
    • Prepare all reports for the guest service team.
    • Ensures that meeting rooms are set up for group use
    • Assists with cooking school & special event set up
    • Maintains bikes, bike racks, and golf cart inventories
    • Completes daily rounds to ensure a 5-star appearance
    • Meets and exceeds all guest requests
    • Check-ins and check-outs, including luggage delivery and removal
    • Maintains fireplaces and the appearance of the pool
    • Prepares meeting areas when groups are scheduled and any other special activities
    • Set up/ takedown of outdoor functions
    • Sweep and cobweb outdoor common areas of the property
    • Flexibility with scheduling for weekends and holidays
    • Have excellent knowledge of property and all the activities it has to offer
    • Follow instructions from your direct supervisor
    • Knowledge of MS Office
    • Assists guests with questions
    • Greets guests upon arrival
    • Provides safe transportation for on the property or off property activities
    • Assists with the cooking school and special event set up
    • Assist all other departments to meet the guest needs
    • Be familiar with all of Blackberry Farm past, present & future.
    Must comply with all company policies and procedures.
    Regular and consistent attendance is required to perform the essential functions of this position.
    Must be able to work well with other Team Members, Managers, and interact with our guests.
    EDUCATION and EXPERIENCE
    • High school diploma or equivalent
    • Hospitality experience required
    • Must have a valid driver's license
    LANGUAGE SKILLS
    • Must be able to communicate effectively with guests, team members, and managers
    MATHEMATICAL SKILLS
    • Basic knowledge and understanding of math
    REASONING ABILITY
    • Must be able to remain calm under pressure
    • Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
    PHYSICAL DEMANDS
    • The job entails excessive lifting of luggage and other guest requests such as trays and packages
    • The position requires one to be on feet for most or all of the shift
    • Must be able to lift 50 lbs.
    • Must be able to operate a company vehicle or golf cart safely
    • Must be able to work outdoors in all weather conditions
    WORK ENVIRONMENT
    • General office / front desk guest reception area
    • 4,200 acres of Blackberry Farm property
    Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
    A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
    From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
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