Account Support Specialist - Troy - ENTREGA SYSTEMS GROUP, INC.

    ENTREGA SYSTEMS GROUP, INC.
    ENTREGA SYSTEMS GROUP, INC. Troy

    6 days ago

    Description

    Job Type
    Full-time
    Description
    Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.
    Job Position Summary:
    The Account Support Specialist provides consultative services to clients for custom and dynamic web-based software products. This role will customize settings and optimize software applications' performance for an assigned customer base. In addition, they leverage their skills and detailed knowledge of the software applications and automotive industry to take on ad-hoc responsibilities such as reporting, process development, user outreach, and documentation.
    Responsibilities and Duties:

    • Use independent judgment and expertise of the dealer environment and software products to provide strategic guidance and problem solving to dealer stakeholders.
    • Provide proactive and consultative experiences with customers to generate and/or gather onboarding and setup information; complete website configuration and ensure service optimization by leveraging thorough analysis of application performance data.
    • Establish and maintain a good working relationship with project partners (including multiple 3rd party vendors), internal team members and clients.
    • Review, troubleshoot, and resolve issues with performance for clients; escalates when appropriate.
    • Provides client feedback to Lead and Manager to assist in establishing best practices and support knowledge base.
    • Timely and accurate documentation of all Dealer interactions, feedback, actions taken, and next steps needed.
    • Perform other tasks and duties as required by team leaders to support and contribute to the overall success of the organization.
    Requirements
    • Capable of managing multiple tasks and projects simultaneously.
    • Comfortability working under pressure or strict deadlines.
    • Demonstrated ability to solve problems and formulate recommendations.
    • Exceptional attention to detail.
    • Outstanding writing and analytical-thinking skills.
    • Passion for learning and personal growth, specifically when it comes to technology.
    • Possess organizational and prioritization skills.
    • Self-starter with a high degree of integrity, and professionalism.
    Education and Experience:
    • Associate degree or equivalent related experience.
    • Experience managing relationships with external customers.
    • Client or vendor management experience preferred.
    • Professional presentation experience, including ability to configure, coordinate and deliver web- based presentations.
    • Exceptional communication skills (verbal and written) including aptitude for customer service.
    • Exhibit strong understanding of interactive web-based sites and applications.
    • Proven ability to work independently, manage own priorities and schedule.
    • Demonstrated ability to make independent decisions with minimal day-to-day supervision.
    • High proficiency with computer software including MS Word, PowerPoint, Excel and Outlook.

  • Work in company

    Support Specialist

    Only for registered members

    The Support Specialist role is to provide clerical, data and information related technical support · to Team Manager/Department Director and members of the assigned team. Essential Functions · Process and mail all department reports and documents as required. · Establish and mai ...

    Troy

    3 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We are seeking a dedicated IT Support Specialist / IT Technician (Onsite) to provide comprehensive technical assistance and support to our organization. · This role requires strong problem-solving skills, excellent communication, · and the ability to work effectively in a fast-pa ...

    Troy, MI

    2 weeks ago

  • Work in company

    Executive Support Specialist

    Only for registered members

    The Executive Support Specialist provides dynamic high-level administrative support to the executive team and board of directors.This role is essential to ensuring smooth daily operations by managing complex schedules coordinating meetings events preparing correspondence reports ...

    Troy

    1 month ago

  • Work in company

    Account Support Specialist

    Only for registered members

    The Account Support Specialist is expected to manage an assigned list of Dealers regarding OEM software applications. This includes supporting onboarding to the software application, recommending customizations to meet the Dealer's needs and goals, and ultimately driving utilizat ...

    Troy, MI

    1 month ago

  • Work in company

    Sales Support Specialist

    Only for registered members

    We are looking for a Sales Support Specialist to join our team. The successful candidate will be responsible for driving better future mobility and ensuring customer satisfaction. As an introductory position to Account Management and the LGEVU Sales department, this role will pro ...

    Troy Full time

    3 weeks ago

  • Work in company

    Account Support Specialist

    Only for registered members

    The Account Support Specialist is expected to manage an assigned list of Dealers regarding OEM software applications. · ...

    Troy, MI

    1 week ago

  • Work in company

    Sales Support Specialist

    Only for registered members

    The Sales Support Specialist role at LG Electronics involves ensuring customer satisfaction while learning different commercial aspects of customer projects. · ...

    Troy

    3 weeks ago

  • Work in company

    Account Support Specialist

    Only for registered members

    The Account Support Specialist provides consultative services to clients for custom and dynamic web-based software products. · Use independent judgment and expertise of the dealer environment and software products to provide strategic guidance and problem solving to dealer stakeh ...

    Troy, MI

    1 week ago

  • Work in company

    Apple Support Specialist

    Only for registered members

    We are seeking an Apple Support Specialist to support our Apple managed services clients. Provide onsite and remote desktop support for OSX clients. ...

    Troy, MI, USA, Troy, MI

    1 week ago

  • Work in company

    Sales Support Specialist

    Only for registered members

    We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. · ...

    Troy, MI

    3 weeks ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    This position is located within the Support Department of 365 Retail Markets. · ...

    Troy

    4 weeks ago

  • Work in company

    Sales Support Specialist

    Only for registered members

    Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. · Commercial negotiation presentation preparation · Understand quote breakdowns · Update and maintain master price f ...

    Troy, MI

    3 weeks ago

  • Work in company

    Executive Support Specialist

    Only for registered members

    The Executive Support Specialist provides dynamic administrative support to the executive team and board of directors. · ...

    Troy, MI

    1 month ago

  • Work in company

    Executive Support Specialist

    Only for registered members

    Community Housing Network is seeking a dependable, detail-oriented administrative professional to serve as a Part-Time Executive Support Specialist at our Troy office. · ...

    CHN Oakland, Troy, MI, US

    1 week ago

  • Work in company

    Training Support Specialist

    Only for registered members

    The Trainer oversees and conducts all aspects of training for field staff employees and provides primary support to ExpertCare by ensuring compliance of staff with training requirements. · Two years post high school with concentration on business related subjects or equivalent bu ...

    Troy

    2 weeks ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    Provide technical system and user support by responding to calls and email requests for technical support in a timely manner · You will play a key role in ensuring that our clients receive a consistent and exceptionally positive experience at all times. ...

    Troy

    4 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We are looking for a self-motivated and proactive Information Technology Support Specialist to join our internal IT team in Rochester, MI. · Provides IT support (hardware, software, printers) to Monroe users by prioritizing, troubleshooting and resolving problems quickly · Abilit ...

    Rochester Hills, MI

    1 month ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    Job summary · As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, · 365 Retail Markets is committed to growth, innovation,and providing superior,integrated technology that meets · the evolving needs of its customers and consumers.Mainta ...

    Troy, MI

    2 weeks ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    This position is located within the Support Department of 365 Retail Markets, and reports to the Support Supervisor. You will play a key role in ensuring that our clients receive a consistent and exceptionally positive experience at all times. · ...

    Troy, MI

    4 weeks ago

  • Work in company

    Support Specialist

    Only for registered members

    The Support Specialist is responsible for installing, maintaining and repairing audio-visual systems and equipment. · ...

    Troy, MI

    2 weeks ago

  • Work in company

    Information Technology Support Specialist

    Only for registered members

    Join our team as an IT Support Specialist and play a vital role in supporting the technology that enables high-quality patient care and pharmacy operations. · ...

    Troy

    1 month ago

Jobs
>
Accounting support specialist
>
Jobs for Accounting support specialist in Troy