Quality Advocate - Florence, SC, United States - Spectraforce Technologies Inc

Description

Title :
Customer Service, Phone Advocate

Location :
Florence , 29501
Duration: 3 months assignment
Shift Onsite - Monday through Friday, 8am-5pm


Duties:
~ Provides prompt, accurate, thorough and courteous responses to all telephone inquiries.
~ Performs research as needed to resolve inquiries.
~65% Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
~15% Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
~ Coordinates with other departments to resolve problems.
~ Responds to, researches and/or assists with priority inquiries and special projects as required by management.
~10% Provides feedback to management regarding customer problems, questions and needs.
~ Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
~ Follows through on complaints until resolved or reports to management as needed.
~5% Maintains basic knowledge of quality work instructions and company policies.
~ Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
~ Maintains all departmental productivity,quality, and timeliness standards.
~5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.