Housekeeping Inspector - Myrtle Beach - Ocean Reef Resort

Description

**Job Title:** Housekeeping Inspector/Quality Assurance Supervisor

**Overview:** The Housekeeping Inspector/Quality Assurance Supervisor is responsible for supporting the Director and Assistant Director of Housekeeping in managing, training, and coaching of all housekeeping associates to ensure the hotel's quality standards are met.

**Responsibilities:**

• Assists with supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently.
• Thoroughly inspects guest rooms, common areas, and storerooms to ensure cleanliness standards are met.
• Updates team members on the status of each guest room.
• Documents results of room inspections, resolves deficiencies, and writes work orders for maintenance issues.
• Inspects for damages and immediately reports to the manager.
• Efficiently manages, stocks, and controls linen, supplies, and equipment and closets.
• Performs cleaning duties based on business volume and resort needs.
• Completes daily room assignments/section assignments for housekeeping staff if needed.
• Cordinates with other departments to ensure seamless operations and guest satisfaction.
• Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues.
• Greets guests and provides prompt and courteous service.

**Qualifications:**

• Weekend and daytime availability required.
• Prior housekeeping experience necessary.
• Passion for providing exceptional service to guests and team members.
• Strong attention to detail.
• Ability to support and motivate team members.
• Responsibility, reliability, and honesty.
• Teamwork and collaboration.

**Benefits:**

• Medical, Dental, and Vision coverage options.
• Paid Time Off.
• 401(k) retirement plan with company match.
• Paid Parental Leave (10 weeks).
• Bereavement Leave and Jury Duty Pay.
• Life and AD&D Insurance.
• Health Savings Account and Flexible Spending Account options.
• Accident, Critical Illness, Hospital Indemnity, Legal Plan, and Commuter Benefits options.
• Employee Assistance Program.
• David L. Brittain Scholarship Program.
• Local Attraction Discounts.
• Associate Referral Program.
• Tuition Reimbursement.
• Resort Accommodations Discount.