Asset Protection Agent - Monona, WI, United States - Goodwill Industries of South Central Wisconsin, Inc.

Description

General Summary:

Assure compliance of company procedures; safeguard company assets, and advance company mission and objectives as directed by retail management. Protect the Donated Goods Retail assets in support of financial goals. Support loss prevention training initiatives to enhance employee and customer satisfaction and work towards creating a culture of safety and shrink reduction through established programs, policies and procedures.

Principal Duties & Responsibilities:

• Actively identify loss and take appropriate action to deter such loss.
• Support management addressing aggressive customers or any workplace violence issue.
• Complete assigned AP audits, communicating action items to management.
• Able to maintain accurate information and efficient record keeping.
• Recover assets and make safe and consistent detentions in adherence with established detention policies and procedures.
• Assist in internal investigations at the direction of the Director of Asset Protection
• Audit compliance to store LP Standards with alarm tests, employee Shop Policy enforcement, equipment, etc.
• Monitor policy and procedure compliance relating to safety, security and employee shop.
• Analyze and solve problems on an external basis.
• Listen and communicate effectively to employees, shoppers, donors and visitors
• Work to create a culture of loss prevention awareness among the teams.
• Speak and write appropriately with various cultural backgrounds, levels of education and experience.
• Assure the highest levels of customer and donor service are maintained through implementation of Retail's standards and Goodwill's Values.
• Maintain confidentiality of Human Resource and other pertinent facility information.
• Write detailed reports that meet the standards of the organization
• Consistently perform all duties within the framework of our Core Values.

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