Market Sales Team Lead - Boston, MA, United States - Community Phone Company

Description

Full Time] Sales and Marketing Ops Lead at Community Phone Company (United States) | BEAMSTART Jobs Sales and Marketing Ops Lead
Community Phone Company United States
Full Time
Remote Work
Stock Options
Community Phone
remote first and always
Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.
It's easy to overlook the humble phone. At Community Phone, we're on a mission to change that. We believe that everyone deserves a phone service that's plug and play, reliable, and free of spam calls. That's why we're committed to delivering innovative solutions that make the phone more powerful and accessible to all.

Our customers now include big names like KFC, AT&T, General Motors, and dozens of state and local governments, as well as consumers across the US.

With the support of early investors in companies like Reddit, Dropbox, and Lyft, we're excited to continue our growth and bring our customer-centric culture to more people.

Our team is passionate about creating happy customers, and we believe that they're the best salesforce on the planet.

• We are doubling leads every quarter, and will be tripling the size of our sales team by the end of the year. As the founding member of our Sales & Marketing Operations team, you will build the systems we need to scale without breaking. You'll work closely with sales and marketing leadership to understand and improve the metrics that are most important to growing revenue quickly and sustainably.

Build and manage all our sales and marketing systems, including our CRM, marketing automation, subscription management, and other business apps.

Performance tracking:

Develop and maintain growth metrics for tracking, reporting, and analyzing the performance of marketing activities to meet our revenue goals.

CRM implementation:
Set up our CRM to make it easy for sales reps to a) leverage it to improve their conversion rate, and b) capture lead and customer data that can be used by marketing and sales leadership to better understand who our best customers are.

CRM migration:

evaluate our current CRM to determine if it's the right platform for our sales process, and lead the migration to a new CRM if necessary.

Lead-to-MQL conversion rate: work with the marketing team to run experiments to convert more leads to MQLs

MQL-to-Close rate: work with the sales team to identify where in the funnel we're losing deals, and run experiments to convert more MQLs to customers.

New growth opportunities:
advise on new business growth strategy, existing customer base expansion, sales incentives, and segmentation

Sales compensation:
Advise, develop, and report on sales variable commission structures and incentives

Building dashboards:
Deliver insightful reports and dashboards to the executive team and individual contributors around all relevant KPIs
Generate ongoing analysis to improve the understanding of the business, our customers, customer personas, and sales cycles

• An experienced builder who has 5+ years of experience in rev-ops or a sales/marketing ops role in a high-velocity sales environment where 7-figure revenue is at least doubling year-over-year

Have been the first or an early hire on a rev-ops team where you built or rebuilt the foundation from 0 or close to 0
An expert with automation tools like Zapier, and reporting tools like Looker, SQL, or another reporting tool
The type of person who loves getting in the data to discover insights that matter to the businessExperience in a B2C company or high-volume B2B preferred

• Community Phone Culture

Community Phone has a customer-obsessed culture.

We are looking for team members who love our product and mission and see the remote first environment as a bonus.

We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

We operate lean, optimizing resources to improve our products and deliver a world-class customer experience.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks.

This helps us resolve issues quickly and build strong relationships with our stakeholders.

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

About Community Phone Company
Modern landline and voice services
More Full Time Jobs
Customer Success Associate
Full Time
$Customer Operations Manager
Full Time
$Sales Development Representative
Full Time
$Senior Software Engineer | Data Platform
Full Time
$Senior Software Engineer (Frontend)
Full Time
$Karate Labs

BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business.

Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.

Full Time
Part Time
Contract
Internship
News
Database
Download App