ERP Support Team Lead - Piney Flats, United States - i3 Verticals Management Services, Inc.

Description

Job Description

JOB TITLE: ERP Support Team Lead

FLSA STATUS: Exempt

DEPARTMENT: ERP Support

REPORTS TO: ERP Support Manager

SUPERVISORY RESPONSIBILITIES: Yes

JOB LOCATION: Piney Flats, TN

TRAVEL: N/A

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Leads/supervises the team members and activities, assigns, schedules, and follows up tasks, as well as performs all
  team member level duties as needed.
• Challenges and inspires team members to develop and grow while serving as a role model and mentor.
• Keeps Operations Manager, Chief Operations Officer and other departments up to date.
• Challenges others to develop as leaders while serving as a role model and mentor.
• Ensures the successful completion of all projects assigned to their team.
• Ensures that clear, concise documentation is written for all bug reports and projects assigned to their team.
• Ensures that proper Quality Control testing is performed and documented on all software released for deployment
  by their team.
• Ensures that the deployment of update packages is properly announced and follows our established guidelines.
• Ensures that all documentation is kept up to date.
• Performs as a Analysts Team Leader (Team Leader Job )
• The Team Leaders are ultimately responsible for their groups. They simply must make absolutely sure that all issues get
  resolved; keep ringing the alarm until they are resolved.
  
  

Minimum requirements:

• 1+ year of supervisory and customer service experience. Acquired knowledge/education/experience/expertise of supervision, help desk functions, installation of & training in
  hardware and software, basic accounting skills along with bug creation, basic QC testing and project management skills.
• High School Diploma or GED