Universal Banker - Cedar Falls, United States - Bank Iowa

Description

Come join our team and become a BankIowan We are currently looking for a Universal Banker.

We offer a competitive salary, annual bonus opportunities, charity donation match, volunteering opportunities and many more employee perks

The Universal Banker is responsible for providing an exceptional in-branch customer service experience by handling every need from teller transaction, sales and service. This position will be responsible for referral to other lines of business to gain and meet all aspect of the clients banking and financial needs. Serve as the primary contact person in assisting clients with the opening of deposit accounts for retail and commercial clientele. Supports the Consumer Banking team in expediting loan account documentation. This multi-facet position demonstrates an understanding of the link between client service operations and overall organization goals and needs. Support fellow employees in their efforts to contribute to the overall success of the bank.

Primary Accountabilities and Responsibilities (95%):

Accountability 1 (60%):Client Service Duties

• Possess effective sales skills. Proactively engages clients and center of influence networks to increase and support organizational goals.
• Recognize the importance of providing top quality service in a professional, efficient, and friendly manner to all branch visitors.
• Communicate effectively with clients to identify needs and then utilize skills and tools to refer client to the appropriate departments. Recognize service opportunities using the core platform and client profiles.
• Possess a thorough knowledge of all bank products and services offered.
• Demonstrate an awareness of client needs by providing timely input on new products and services that would benefit our clients and enhance the bank's opportunity for growth and profitability.
• Respond to customer fraud issues following card procedures and ID Theft procedures.
• Resolves customer complaints while offering appropriate resolutions.
• Maintain confidentiality of client and bank information.
• Complete all specific client care duties.
• May be scheduled at another branch within the market as staffing needs warrant and cover for any retail role as needed.

Accountability 2 (30%): Operations

• Produce account documents that are accurate and comply with bank and governmental regulations.
• Enter and maintain account and client information in an accurate manner.
• Provide processing assistance as needed for Consumer Bankers.
• Produce documentation to facilitate Consumer Banking team meetings with loan clients.
• Open and service IRA and HSA deposit accounts in compliance with bank and regulatory rules for each product.
• Process client's transaction requests accurately in compliance with established Best Practices. This includes but not limited to: completing cash withdrawals from savings and checking account after verifying ID and required balance, receives loan payment with competent knowledge to obtain necessary information from computer to answer client questions, issues official checks and processes credit card advances, processes mail and night drop deposits, telephone transfer and US savings bond redemption, assists clients for safe deposit access and provides coverage for receptionist duties, as requested.

Accountability 3 (5%): Compliance

• Responsible for following bank policies and procedures for compliance relative to the functions of the position. Employee will also be responsible for completing applicable annual compliance training as required by compliance laws, regulations and bank policy.
• Comprehend and comply with all pertinent Bank Secrecy Act/OFAC/CIP policies and procedures. Complete annual training. Identify new clients and establish expected patterns of behavior through customer profiles, NBFI forms, risk ratings. Communicate unusual activity or loan fraud to the BSA Officer.
• Complete BVS assignments.

Secondary Duties and Responsibilities: (5%)

• Contribute to maintaining the professional appearance of the bank premises and work areas.
• Serve as backup, if available, to client service operations during peak traffic periods.
• Perform miscellaneous duties as requested by supervisor relating to the bank and its functions. Other duties may be assigned.
• Participate in client functions and community service events as a bank representative.

Education, Experience, and Other Requirements:

• High School Diploma with banking experience and/or prior experience in a customer service/relationship development role.
• Must be bondable

BankIowa is an Affirmative Action/Equal Opportunity Employer.

Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.