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Service Manager Bayou Chrysler Dodge Jeep Ram - Los Angeles, United States - Intellis
Description
Service Manager Job Details Job Location Bayou Chrysler Dodge Jeep Ram - LaPlace, LA Description **Position Overview**
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians time is consistently sold to service customers.
**Responsibilities**
Oversees operations in an auto service unit to ensure compliance with quality standards
Contacts clients and convince them to bring vehicles to their unit for repairs
Oversees the inspection of automobiles to identify faulty components and facilitate process for repairs
Supervises the activities of automotive service technicians to ensure efficient job performance and timely repairs
Conducts price negotiations with clients to reach a favorable bargain for both management and client
Oversee the hiring and training of an effective auto service team
Maintains accurate record of all accounts and relevant financial information
Monitors inventory to regulate and ensure availability of required vehicle parts
Ensures automotive service staff comply with environmental laws and regulations
Oversees the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
Evaluates the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
Listens to client complaints and assist in addressing their issues and resolving challenges
Oversees the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
Assigns and schedules work duties to auto service staff according to their skills
Follows up with customers to obtain feedback and ensure they are satisfied with received service
Attends workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.
**Requirements**
Bachelors degree in business administration, automotive service management, or in a related discipline.
Prior experience in the field of auto sales and servicing.
Strong industry knowledge.
Excellent leadership, communication, sales, and customer service skills
Well versed in conducting vehicle inspections to identify faults and initiate repairs
Strong creative thinking and problem-solving skills.
The ability to work under pressure and handle stress.
Computer literate and good organizational skills.
**About Bayou Automotive**
Bayou Automotive has a strong moral compass and treats all of its associates with respect. The success of our employees is paramount. We provide extensive training and mentoring to help guide all employees to a successful career. We have a competitive compensation plan and benefit package.