Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
Understand our customers' organizational structure and develop relationships with key business stakeholders.
Understand our customers' business and link customer goals to compelling solutions to be delivered.
Proactively assist in problem resolution, both internally and externally
Maintain accurate records, including detailed documentation of customer service actions and discussions.
Escalate issues appropriately to Services, Support, Product, etc.
Develop compelling recommendations with strong close rates for add-on business.
Invest in developing both yourself and others, and contribute to organizational efforts as required.
5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
Proven ability to work in a fluid environment, with limited processes
Excellent communication and presentation skills directed at both business-oriented and technical audiences
Compensation: $75,000 - $100,000 + Bonus potential
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Representing a company with 4,000+ clients and a 99% retention rate
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day
-
Job Summary: As a Customer Success Manager at GE Vernova, you will drive the success of utility and energy clients by serving as their primary advocate and central point of contact between the customer and GE Vernova's Grid Software organization. You will develop a deep understan ...
South Dakota3 weeks ago
-
+Job summary · AsaCBREL&DProgramCoordinator,youwillprovidebasicadministrativeandlogisticalsupporttothelearninganddevelopmentteamaswellasplayacriticalroleinsupportingthesuccessfulexecutionoflearninginitiatives. · Responsibilities · ...
Pierre3 weeks ago
-
This is a full-time position with the Office of the Attorney General. The Human Resources Manager will lead and oversee all HR functions for our dynamic and mission-driven organization. · Manage human resources functions for the Attorney General's Office. · Oversee recruitment ac ...
Pierre $65,000 - $87,000 (USD)1 month ago
-
This position manages a caseload of convicted felons on community supervision, develops working relationships with community placements and resources, and conducts special investigations to promote the reform and redirection of persons under community supervision while ensuring t ...
Pierre $27 - $30.93 (USD)1 month ago
-
We're looking for a Store Manager who is passionate about people, performance, and product to lead one of our locations and bring the Hibbett experience to life. · Drive store sales, KPIs, · and overall profitability · Analyze performance (sales, · conversion, · UPT, · payroll, ...
Pierre $16.15 - $20 (USD)10 hours ago
-
AHS Staffing is seeking a travel nurse RN Labor and Delivery for a long-term position in Pierre SD. · ...
Pierre Freelance5 days ago
-
The South Dakota Office of the Attorney General and Divison of Criminal Investigation is looking for a Call Center Representative to serve in their SAVIN program.This person will monitor and address tasks in the SAVIN application queues. · Contact victims regarding high priority ...
Pierre4 weeks ago
-
+AHS Staffing is seeking a travel nurse RN Telemetry for a travel nursing job. · ...
Pierre Freelance11 hours ago
-
+AHS Staffing is seeking a travel Occupational Therapist for a travel job in Pierre, South Dakota. · + · +Specialty: Occupational Therapist · Discipline: Therapy · ...
Pierre Freelance20 hours ago
-
+AHS Staffing is seeking a travel nurse RN Telemetry for a travel nursing job in Pierre, South Dakota. · +Specialty: TelemetryDiscipline: RNStart Date: 03/16/2026Duration: 12 weeks36 hours per weekShift: 12 hours,nights+( ...
Pierre Freelance6 days ago
-
Director of Nursing · Ambitious professionals seeking to make a meaningful impact in long-term care may find this role appealing. · This Director of Nursing will oversee daily operations at our facility while ensuring residents receive quality care aligned with organizational obj ...
Pierre1 week ago
-
+Job summary · Travel Occupational Therapist · +ResponsibilitiesAHS Staffing is seeking a travel Occupational Therapist for a travel job in Pierre, South Dakota. · ...
Pierre6 hours ago
-
A travel nurse RN Telemetry position in Pierre South Dakota at AHS Staffing requires a registered nurse with telemetry experience for a long-term assignment. · ...
Pierre6 hours ago
-
AHS Staffing is seeking a travel nurse · RN for Labor and Delivery in Pierre, South Dakota. · ...
Pierre3 hours ago
-
RHD South Dakota Case Management is seeking a full time case manager in the Mitchell, SD area. This position is full time, 40 hours per week.This position will have the ability to work from home; however, in-state travel is required in caseload coverage area. · ...
Pierre1 month ago
-
The case manager will determine the resources needed to meet the individualized needs of the participant. · Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective. · Assist in the development of individual service plans a ...
Pierre3 weeks ago
-
RHD South Dakota Case Management is seeking a full-time case manager in the Spearfish/Sturgis, SD area. The case manager will determine the resources needed to meet the individualized needs of the participant. · ...
Pierre3 weeks ago
-
A skilled School Psychologist is needed to support educational staff students and families within a dynamic school environment. This position is based in Pierre SD and involves some travel to various school locations. ...
Pierre3 days ago
-
This position works within our behavioral health team to provide mental health services to the offender population, · provides mental health services to offenders under the supervision of mental health professionals · participate in mental health treatment services and special un ...
Pierre $23 - $31 (USD)1 month ago
-
The Department of Agriculture and Natural Resources (DANR) seeks a motivated Engineer I or II to join its Water Rights Program.Protecting South Dakota's agriculture, environment, and natural resources while supporting a prosperous economy and healthy communities. · ...
Pierre $32.06 - $34 (USD)1 month ago
-
The intern will provide technical support for existing OAG hardware and software, assist in maintaining, troubleshooting, and installing computers, computer peripherals, applications. They may also help maintain inventory and surplus. · ...
Pierre1 month ago
Customer Success Manager - Pierre - Cleo
Description
Customer Success Manager
Remote - US
What You Will Be Doing
Your Qualifications
A few things we have to offer:
We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.
Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
-
Utilities Customer Success Manager
Only for registered members South Dakota
-
L&D Program Coordinator
Only for registered members Pierre
-
Human Resources Manager
Only for registered members Pierre
-
Parole Agent
Only for registered members Pierre
-
Store Manager
Only for registered members Pierre
-
Travel Nurse RN
Freelance AHS Staffing- Pierre
-
Call Center Representative
Only for registered members Pierre
-
Travel Nurse RN
Freelance AHS Staffing- Pierre
-
Travel Occupational Therapist
Freelance AHS Staffing- Pierre
-
Travel Nurse RN
Freelance AHS Staffing- Pierre
-
Director of Nursing
Good Samaritan- Pierre
-
Travel Occupational Therapist - 1,969 per week
Only for registered members Pierre
-
Travel Nurse RN - Telemetry - 2,570 per week
Only for registered members Pierre
-
Travel Nurse RN - Labor and Delivery - 2,664 per week
Only for registered members Pierre
-
CASE MANAGER-Mitchell, SD
Only for registered members Pierre
-
CASE MANAGER-Spearfish/Sturgis, SD, US
Only for registered members Pierre
-
CASE MANAGER-Rapid City
Only for registered members Pierre
-
Travel School Psychologist
Only for registered members Pierre
-
Mental Health Associate
Only for registered members Pierre
-
Natural Resources Engineer I or II
Only for registered members Pierre
-
Intern - DCI IT (Summer)
Only for registered members Pierre