Customer Service Representative - Bossier City, United States - YoungWilliams Child Support Services

Description

Summary
of Position

The Customer Service Representative represents YoungWilliams and
provides outstanding customer service to both internal and external customers
by professionally answering all calls and insuring that customers receive
accurate information politely and promptly. This is not a work from home opportunity.

Essential Job
Requirements

• Must have the ability to work independently with little or no
  supervision and meet the minimum requirement of number of calls answered per
  day.
• Draws from all available resources, policies,
  supervisors and state system to answer all inquiries, recognizes case issues as
  they develop in order to reduce workload.
• Shows a high level of enthusiasm in serving
  customers and improving team performance, willing to obtain and increase
  knowledge to assist the team and call center.
• Regular and timely attendance.
• Other duties as assigned.

Please note: Employees will be assigned work schedules within the Center's hours of operations - 7:30 am - 6:00 pm, Monday - Friday. Training is expected to last up to three weeks; attendance is required for all training sessions.

Required
Education

A high school diploma or equivalent required. A degree or
certificate in a related field preferred

Required Experience

Call center experience preferred. Computer experience
and typing proficiency required.

Required Skills

Excellent written and spoken communication skills including voice
tones and grammar as well as time management skills and organizational skills.

Work Arrangement

This is an in-office only position. Telework is not available for this role.