Senior Business Systems Analyst – CRM - Richardson, Texas, United States

Who We Are · Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, s ...

Job description

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As a Senior Business Systems Analyst, you will play a key role in optimizing and enhancing Sales and Service operations by effectively implementing CRM solutions. In this role within the IT organization, your primary responsibility will be to deliver solutions that support key processes within the CRM platform and across the Customer Experience landscape.  

Key Responsibilities: 

• Platform Expertise: Leverage your expertise (minimum 5 years) to guide the design, configuration, customization, and implementation of Sales and Service solutions. 
• Solution Delivery: Configure comprehensive solutions to enhance Sales and Service processes, with a deep functional understanding of CRM concepts, ensuring alignment with business goals and objectives. 
• Collaboration: Collaborate closely with cross-functional teams, including IT staff, end users, and senior management, to understand business needs, gather requirements, and translate them into effective solutions. 
• Project Management: Effectively manage projects focusing on enhancements, process optimization, and integration across Customer Experience landscape. 

What We Are Looking For

• Bachelor's degree in Information Technology, Computer Science, or related subject. 
• 5+ years of progressive experience implementing CRM solutions, with a strong functional understanding of Sales and Service processes and concepts such as Lead and Opportunity Management, Ticket Management, and Installed Base. 
• Experience of large-scale CRM platforms such as SAP CRM, SAP C4C, Salesforce or MS Dynamics essential.  
• Proven experience in designing end-to-end solutions that drive operational efficiencies. 
• Proven ability to produce functional specifications for deliverables of varying size, from small enhancements to large projects. 
• Strong problem-solving skills and the ability to address complex challenges. 
• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management. 
• Prior experience managing projects and working with cross-functional teams. 
• Working knowledge of middleware solutions and integration concepts a plus. 

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $90,000 - $118,650 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law. #LI-Onsite #LI-MH2