Customer Service Manager - Colorado Springs, United States - The Staffing Resource Group, Inc

Description

Customer Service Manager

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title: Customer Service Manager
Location: Colorado Springs, CO
Industry: Healthcare
Salary: $55,000 - $60,000
Schedule: Mon-Fri, 8am-5pm
Employment Type: Direct Hire

Job Summary
We are seeking a dedicated Customer Service Manager to join our team. In this position, you are responsible for overseeing and participating in customer service activities to maintain all company protocols within company s Policy and Procedures while monitoring related information intake for patients, referral sources, and third-party payers.

Essential Job Duties and Responsibilities

• Assists in resolving patient equipment problems
• Assists in securing necessary billing documents and annual oxygen orders on a regular basis
• Complies with all applicable company policies, procedures, and patient protocols
• Complies with all current government/state regulations and professional standards involving patient care and information intake
• Conducts quality control checks on subordinate paperwork
• Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
• Ensures courteous and efficient service is provided to patients and referrals
• Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas
• Maintains tracking of referrals and open discharges
• Monitors held item for additional information and review
• Participates in Performance Improvement program to meet company and JCAHO standards
• Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
• Reviews paperwork for completion and accuracy as it pertains to policy
• Troubleshoots problems regarding orders, supplies, and insurance billing
• Works cooperatively with physicians, patients, office staff, and other personnel
• Provides direct supervision for CSR staff in the location
• Performs other duties as assigned

Employment is contingent on

• Background investigation (company-wide)
• Drug screen
• High school diploma or GED equivalent, required

Preferred Experience

• Experience with medical equipment, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in medical field and administrative record management, preferred
• One year of related work experience, preferred
• Medical terminology, preferred

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word, and Excel
• Office equipment; fax machine, copier, printer, phone, and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires lifting (minimum of 35 pounds) and transporting of patient equipment
• Requires sitting, walking, standing, talking, and listening

EOE/ADA
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