E-Commerce Digital Specialist - Boston, United States - Vibram

Description

Job Description Job Description Vibram is a place to explore potential, obliterate boundaries and push out the edges of what can be.

The company looks for people who can grow, think, dream and create. Its culture thrives by embracing change, diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Vibram it's about each person bringing skills and passion to a challenging and constantly evolving game.

The E-Commerce Digital Specialist oversees various responsibilities in both the operational backend of as well as filling the needs of some Digital Marketing support.

You will work closely with global teams to ensure an optimal experience for our consumers and in promoting the Vibram brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
E-commerce & Website:Management of the US catalog (stock and pricing) on Salesforce Commerce Cloud.

Administration of promotions, campaigns, coupons, and gift cards in the USVisual merchandising according to Global guidelines and specific market needs:

Product Listing Pages (PLPs)Creation of new Product Detail Pages (PDPs).Daily monitoring and management of the entire frontend and backend of US website, accessibility compliancy included.

Preparation for GTM (Go to market) product launches on the web with global team.
Assisting in managing Vibram Canada with Local Distributor, supporting requests related to merchandising, promotions, and development.
Setting up all promotions/campaigns for the US.Monitoring and fixing all issues raised by
Customer ServiceRepresentatives.
Create tickets in JIRA and worked with the Global System Integrator to fix and test.

Conduct User Acceptance Testing on new developments for Ecommerce ActivitiesWorking closely with the US sales team to update merchandising assortments and promotions throughout the year.

Maintain Shoe Repair/Store Locator DatabaseUpdating ECommerce KPI reportingDigital Marketing:
Email & SMS creation and management using Klaviyo for the US.Manage Retargeting flows using Klaviyo for the US market.

Management of subscriber databases for the US.Collaborating with global team for product launches, marketing campaigns roll out, brand pages, landing pages.

Other duties may be assigned.
SUPERVISORY RESPONSIBILITIESNoneQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree preferred3+ Years relevant work experienceExperience with Salesforce Commerce Cloud, SFRA, Salesforce Business ManagerUnderstanding of Klaviyo processes (SMS, EMAIL, FLOWS)

Meta business ManagerGoogle Analytics, Google ADS, Google Merchant Center, Digital DatabaseLanguages:
English, Italian a plus


COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:Analytical

• Synthesizes complex or diverse information; collects and researches data, uses intuition and experience to complement data; designs work flows and procedures.

Design

• Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Problem Solving

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations, uses reason even when dealing with emotional topics.

Project Management

• Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Management project team activities.

Technical Skills

• Accesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service

• Manages difficult or emotional customer situations, responses promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meet commitments.

Interpersonal Skills

• Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others; ideas and tries new things.

Oral Communication

• Speaks clearly and persuasively in positive and negative situations; listens and gets clarification; responses well to questions, demonstrates group presentation skills, participates in meetings.

Written Communications

• Writes clearly and informatively; edits work for spelling and grammar, varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others; views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Visionary
Leadership

• Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

Delegation

• Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership

• Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People

• Includes staff in planning, decision making, facilitating and process improvement; takes responsibility for subordinates; activities; makes self available to staff; provides regular performance feedback; develops subordinates skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.

QualityManagement - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen

• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Cost Consciousness

• Works within approved budget; develops and implements cost saving measures, contributes to profits and revenue; conserves organizational resources.

Ethics

• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support

• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Strategic Thinking

• Develops strategies to achieve goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Judgment

• Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decision; includes appropriate people in decision making process; makes timely decisions.

Motivation

• Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Planning/Organizing

• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Quality

• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure qualitySafety and Security
• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Professionalism

• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quantity

• Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Vibram is a growth company looking for team members to grow with it. Vibram offers a generous total rewards package, casual work environment and a collaborative atmosphere for professional development.
Vibram is committed to employing a diverse workforce.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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