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NRI Henderson, United StatesJob Description · Job Description · A Day in the Life · As a Returns Lead, you will play an important part in leading the Returns team by organizing and completing all warranty, quality control, repairsand returns duties. · You'll be working with products from awesome clients ...
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Returns Lead - Henderson, United States - NRI Distribution
Description
As a Returns Lead, you will play an important part in leading the Returns team by organizing and completing all warranty, quality control, repairsand returns duties.
What does success look like in this role?
The ideal candidate is someone who is team-oriented, proactive and has a high attention to detail.
You should enjoy working in a fast-paced environment and priorities that may change daily, while still remaining focused on partnering with the team and discern any potential roadblocks to task completion.
The following schedule is available for this role:
Monday-Friday, 3:30pm-12:00am
Starting Pay:
$21 :
($20 base wage plus $1 shift differential per hour)
Location:
3591 Volunteer Blvd, Henderson NV NA)
All About You
What You'll Bring to the Role:
Experience with a warehouse management system (WMS)
Excellent communication and interpersonal skills
Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
Experience in leading receiving personnel to ensure all assigned activities are performed effectively and efficiently
Has the ability to be flexible and adapt to changing priorities
Trustworthy and moral character (we use pre-employment background & drug tests)
The Must Haves:
Must have 12+ months of prior warehouse experience with returns (quality control or warranty claims), experience as a Lead is a plus
Proficient with Microsoft Office, specifically Outlook
Bilingual (Spanish/English) preferred but not required
Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, comfortable with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
Things You Will be DoingReturns
Ensures all returns are processed within goals of service.
Ensures all returns are processed according to Client requirements (removal of tags, polybagged, etc.)
When required, source third parties for repair requirements that will not be done by NRI.
Leadership
In collaboration with the Supervisor, communicates expectations to team members and monitors the daily performance of their area and address any potential employee issues with the supervisor.
Ensures there is training, cross-training and development of team members.Ensures safe operations of the business specific to their area of accountability, while being vocal about safety concerns in other areas.
Focuses on process improvement that will drive efficiency, quality, safety and reduction of waste.Performs other duties as requested.
Collaborates with inbound and outbound leadership on staffing modification if over or understaffed due to workload.
Able to communicate directly with the client or CSC when required.
Trouble shooting when faced with discrepancies, anomalies or transit caused issues.
Staff purchase program – wear the brands you love
Staff benefits plan – chose the benefits that are right for you
Flexible and fun work environment – work hard and play hard
Internal opportunities – we believe in growing our own
NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Are you currently an NRI employee?Yes
No
Have you ever worked for NRI? If yes, when and where?
Are you 18 years or older?
Can you commit to a full-time schedule with overtime based on business needs?
Are you comfortable working in fast paced environment?
Do you have a minimum of 12+ months of prior warehouse experience with returns (quality control or warranty claims
Are you proficient with Microsoft Office, specifically Outlook and Excel?
Can you perform the essential functions of the job based on the must haves?
Are you authorized to work in the United States?
Will you require work authorization sponsorship by our company for this position now or in the future?
How did you hear about this opportunity?
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data.
This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law.
Your voluntary cooperation would be appreciated. Learn more .Human Check
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