Calling / Training Coach - Farmers Branch
1 hour ago
Job description
Elevate performance. Inspire confidence. Transform every call.
Are you the kind of coach who can turn a tough conversation into a breakthrough moment? Do you love helping people grow, sharpen their skills, and deliver exceptional customer experiences? If so, we want you on our team.
Coach specialists in real time to improve call quality and customer satisfaction
Deliver targeted feedback that builds skill, confidence, and consistency
Analyze call trends to identify opportunities for improvement
Lead engaging training sessions that energize and empower
Partner with leaders to elevate team performance across the board
What You Bring
Strong communication and coaching skills
A passion for developing people
Ability to break down complex interactions into clear, actionable steps
Experience in call centers, customer service, or training environments
A positive, motivating presence that inspires others to grow
Why This Role Matters
Every call shapes the customer experience.
As our Calling Coach, you'll help specialists show up at their best-turning good calls into great ones and great calls into unforgettable service moments that lead to closing refunds.
What You GetA team that values your talents, not just your time
Training that teaches
A role with purpose and clear impact
Growth opportunities if you want them
A place where reliability is respected
If You're Thinking "This Sounds Like Me"...
It probably is.
You need experience in coaching and feedback delivery, communication excellence, call quality and monitoring, analytical thinking, training and facilitation, adaptability, technical proficiency, the desire to do work that matters and a bachelor's degree.
This is 100% onsite role, M - F, five days per week.Join us in the discussion.
Salary:
$72000 per year
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