EAM Senior Systems Administrator - Baltimore, United States - InsideHigherEd

Description

We are seeking an EAM Senior Systems Administrator who will be a key member of the IT Team supporting mission critical business systems in Johns Hopkins Facilities and Real Estate (JHFRE). Reporting to the Information Systems Manager, the Senior Systems Administrator contributes significantly to maximizing JHFRE productivity and improving service delivery efficiency by supporting the enterprise asset management (EAM) software's computerized maintenance management system (CMMS). IBM Maximo is currently implemented as CMMS to record and manage service requests and preventive maintenance operations for facilities and assets, becoming the basis for scheduling and coordinating equipment, material, parts, and skilled trade resource availability. The Administrator also works to identify and provide solutions and quality improvements to IT service delivery problems and works to progressively implement enhancements that better serve the needs of clients, maximize system capabilities, and strengthen integrations.

Specific Duties & Responsibilities

• Analysis and Requirements Gathering.
• Define moderately complex business/facilities/education problems by meeting with clients to observe and understand current processes and the issues related to those processes.
• Provide written documentation of findings to share with the client and other IT colleagues.
• Gather moderately complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
• Uses various query and reporting tools, designs, writes, and runs basic database queries.
• Lead development of e-Forms and electronic business processes.
  
• Develop detailed tasks and project plans by analyzing project scope and milestones for moderately complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
  
• Write functional and technical specifications describing system requirements for use by programmers and business analysts to develop technical solutions.
  
• Provide technical solutions for moderately complex application development tasks.
  
• Use appropriate computer tools and language to develop or configure data input, file or database structure, data transformation, algorithms, and data output functions.
  
• Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledgebase system(s) to simplify code maintenance and to improve support.

Testing & Documentation

• Create and document moderately complex test scenarios using the appropriate testing tools to validate and verify application functionality.
  
• Test all changes by using the appropriate moderately complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
  
• Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.

Implementation & Maintenance

• Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
  
• Monitor changes and resolve moderately complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
• Provide support by triaging and resolving moderately complex issues to ensure prompt, effective service.

Special Knowledge, Skills, & Abilities

• Must demonstrate exemplary customer service skills.
• Must demonstrate strong critical thinking and analytical reasoning skills.
  
• Ability to work on multiple priorities effectively.
  
• Ability to prioritize conflicting demands.
  
• Ability to execute assigned project tasks within established schedule.
  
• Ability to work collaboratively in a team environment.
  
• Ability to communicate effectively in the service of users and colleagues.
  
• Writes and communicates clearly and concisely.
  
• Possesses sound documentation skills.
  
• Ability to maintain confidentiality.

• Bachelors Degree.
  
• Three years' experience systems administration experience.
  
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Physical Requirements

• Must be able to remain in a stationary position for extended periods of time.
  
• Ability to operate a computer and other equipment on a frequent basis.
  
• Ability to frequently communicate with coworkers.
  
• Ability to move about.

• Previous experience with Enterprise Asset Management and/or Computerized Maintenance Management System.
  
• Information Technology experience within a large Facilities Services organization.

*This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Classified Title: Sr. Programmer Analyst
Working Title: EAM Senior Systems Administrator
Role/Level/Range: ATP/04/PD
Starting Salary Range: Min $62,300 - Max $109,000 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday
Exempt Status: Exempt
Location: Hybrid/JH at Keswick
Department name: Systems Support
Personnel area: University Administration

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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