Desktop Support Technician - Town of Islip

Only for registered members Town of Islip, United States

1 month ago

Default job background
Full time

Job summary

The Desktop Support Technician provides frontline technical support to internal users across the organization ensuring reliable access to systems hardware and software required for daily operations This role supports business continuity by troubleshooting issues performing installations and configurations maintaining equipment and responding to IT service requests in alignment with established service level agreements SLAs

Responsibilities

  • Provide first-level technical support for hardware software and system issues across the organization
  • Troubleshoot and resolve desktop laptop printer and mobile device issues to minimize downtime
  • Respond to IT service requests within defined SLA timeframes using the ITSM ticketing system

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