- Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles.
- Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users
- Assist with IT desktop deployments and image improvements
- Support our Manufacturing IT related hardware, including printers and scanners
- Work closely with Windows 10+ operating system devices in diagnosing issues
- Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices.
- Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve
- Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
- Ability to work with IT vendors as needed, to solve problems
- Bachelors degree or equivalent experience
- 1-2 years experience in IT Service Desk Support
- High level of customer service/communication skills
- Experience in the following: o Microsoft Active Directory
- General understanding of LAN/WAN troubleshooting
- Proactive performance monitoring with system management and monitoring systems (Splunk, PRTG, SNMP/NetFlow, SCCM, OpsManager, etc.) null
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IT Support Tech - North Las Vegas, United States - Insight Global
Description
Job Description
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.
Skills and Requirements
Both hardware and software
o ServiceNow ticketing system/technology tracking
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to