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Rancho Cucamonga

    Engineer, Applications Development - Rancho Cucamonga, CA, United States - Inland Empire Health Plan

    Inland Empire Health Plan
    Inland Empire Health Plan Rancho Cucamonga, CA, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Under the direction of the Supervisor, Integrated Operations, Engineer II, Technology – Integrated Operations will be focused on overall monitoring of the Infrastructure/Application landscape and L1/L2 support and troubleshooting activities including but not limited to patch management, capacity management, health checks, troubleshoot escalated tickets from Service Desk, initial triage of all alerts from various monitoring systems.

    The Engineer II, Technology – Integrated Operations will manage, maintain and troubleshoot IEHP's observability tools.
    *Team Skills – Collaborate and communicate in a team-based environment focused on problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting.
    Application Performance/Infrastructure Monitoring - Using APM/ITIM tools to optimize application performance and identify performance bottlenecks in web applications, Infrastructure services
    (network, server performance, VMWare, SQL, Citrix, etc.) Identify opportunities through APM/ITIM tool and perform root cause analysis for insights gained from User

    Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards.

    Design and Support – The Engineer II, Technology – Integrated Operations will act as a subject matter expert assisting the Engineer III with responsibilities for overall design and implementation of

    Application Monitoring and User Experience Analytics tools and will assist with research of the existing tools and solutions to recommend means of enhancing the architecture to gain insights and improve overall Infrastructure and Application Owner's experience.

    Patch Management – The Engineer II, Technology – Integrated Operations will support the Engineer III with responsibilities for all patch management activities across the enterprise (server and end points).

    Monitoring and SOP Based Troubleshooting – The Engineer II, Technology – Integrated

    Operations and Integrated Operations team will be responsible for overall monitoring of Application and Infrastructure landscape and will perform initial triages for all reported alerts from the various monitoring tools.

    Subject Matter Expert (SME) – The Engineer II, Technology – Integrated Operations will work with some observability tools using Dynatrace/AppDynamics, SolarWinds, ExtraHop, Thousand Eyes, Citrix Director, SecureWorks (replacement), Ushur and other.

    Identify automation opportunities for all repeat activities and work with the Engineer III toward implementation.
    Proactive application monitoring, timely health checks and balances, on-call support for key deployments and/or production support needs.

    Collaborate with the Engineer III to configure and monitor new alerts, as needed, to prevent production issues from affecting application availability.

    Collaborate with the Engineer III to create dashboards, publish alerts, or proactively identify issues raised after key releases to keep all applications and processes performing optimally.

    Communicate changes to community.
    Provide ongoing technical support to remote area networks, Internet, and VPN communications.

    Drive identification, assessment, and execution of ongoing process improvement opportunities for the benefit of equipment reliability, serviceability, and operations productivity.

    *Four (4) or more years of experience with design and administration of APM/ITIM products, exposure to monitoring and configuration management for scalable environments, experience with script Python and PowerShell, and DevOps and SRE activities and best practices.

    • Associate's degree with a major in computer related field or similar technical field from an accredited institution required.

    In lieu of the required Associate's degree, a minimum of two (2) years of additional relevant work experience is required for this position.

    Proficiency with Microsoft Windows Server operating system, Microsoft Windows 10/11, Microsoft Office 2013/2016/O365 products:
    Word, Excel, PowerPoint, and Access. Solid understanding of TCP/IP networking, Citrix, VDI knowledge.
    *Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills. Convey information and express thoughts and facts clearly, orally, and in writing.
    Problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting.
    *With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we're ready to make a difference today and in the years to come. IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


    Job Type:
    Full-time

    Dental insurance

    • Flexible spending account
    • Health savings account
    • Retirement plan
    • 8 hour shift
    • Monday to Friday
    • SCCM/Intune: 4 years (Required)
    * script Python and PowerShell: 4 years (Required)


    Ability to Relocate:

    • Relocate before starting work (Required)

    Work Location:
    Hybrid remote in Rancho Cucamonga, CA 91730
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