Director, Specialty Services - Beavercreek, OH

Only for registered members Beavercreek, OH, United States

1 month ago

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Job summary

The Director, Specialty Services develops and oversees WPCU's Personal Experience Center, Specialty Services and Live Chat teams.

Responsibilities

  • Works with members of the Senior Management Team and leaders of various business units to develop and execute comprehensive member service delivery strategies (phone, digital, PTM, Live Chat, and mobile).
  • Manages globally the resources of the Specialty Services department to create an extraordinary service culture that balances the interests of the three WPCU stakeholders.

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