Director, Specialty Services - Beavercreek, OH
1 month ago

Job summary
The Director, Specialty Services develops and oversees WPCU's Personal Experience Center, Specialty Services and Live Chat teams.Responsibilities
- Works with members of the Senior Management Team and leaders of various business units to develop and execute comprehensive member service delivery strategies (phone, digital, PTM, Live Chat, and mobile).
- Manages globally the resources of the Specialty Services department to create an extraordinary service culture that balances the interests of the three WPCU stakeholders.
Job description
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