Application Support Analyst - Charlotte

Job summary

Helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches.

Responsibilities

• Handle technical requests submitted by end users of RCH products and systems.
• Act quickly to analyze available data and determine root cause of the technical issues.
• Assist users with technical questions or issues related to products or applications.
• Work with the Development Team to manage Deployment of Software updates.
• Coordinate with Business units, IT teams and external vendors and ensure effective application services and reliability of all applications.

Qualifications

• Proficient with Microsoft SQL Server and T-SQL.
• Experience with Microsoft Window servers, systems, applications, and tools.
• Superior analytic and problem-solving skills.
• Familiar with ticketing system (Jira).
• Excellent written communication skills.

Benefits

• A culture that fosters a positive work life balance.
• Hybrid work opportunities.
• Competitive hourly rate with Bonus potential.
• 18 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year.
• Paid holidays.
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment.
• 401k eligibility and 100% vesting with employer matching on day 1 of employment.

Job description