Payment Support Specialist - Fargo, United States - BNG Team

Description

**Payment Support Specialist**

at BNG Team Fargo, ND BNG Team (in a nutshell) is a technology solutions company. We exist to help small to medium-sized businesses achieve growth with payment processing solutions, point-of-sale systems, and automated billing software.

Were passionate about hiring and developing hard-working people who align with our core valuesintegrity, excellence, ambition, creativity, and happy & grateful. We value our employees and offer generous benefits because we believe happy, supported employees better help our customers businesses grow

If youre someone who gets the job done while having funwe want to meet you

To be our next ***Payment Support Specialist*** , we want to know if you have what it takes The primary goal of our Payment Support Specialist is to provide support for credit card and ACH processing accounts, virtual terminal support, and all related transactions an account maintenance to customers in the Payments and ConnectBooster divisions. This is done through a combination of responding to tickets in our CRM system and phone calls. This role is in-house at our Fargo office.

****what youll be doing** , check these out:**

Provide customer support through phone and ticketing system

Assist with account maintenance items related to ACH and credit card accounts

Train customers on and support customers in using the BNG Gateway

Act as a liaison between third-party processors and customers

Research complex financial transactions and flow of funds through various payments platforms

Perform root cause analysis when troubleshooting complex technical issues and report back to team and customer

Collaborate with sales and technical teams to escalate issues

Update process documentation and FAQs

Perform additional tasks and/or duties as assigned

****skills and qualifications** we are looking for our *Payment Support Specialist* to have:**

2+ years of customer support experience required

Previous work experience in banking or payments industry

High School Diploma or GED required

Happy and grateful, patient, and empathetic personality

Detail-oriented, self-starter, who is eager to learn and take on new challenges

Understanding of basic payment processing principles

Superior customer service skills

Ability to analyze and troubleshoot problems

Effective communication skills with internal teams and external customers

Strong ability to prioritize and complete tasks according to established timelines and quality standards

Previous exposure or experience with a CRM preferred

Proficient in Microsoft Office Suite

BNG Team is an E-Verify and equal employment opportunity employer.

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