IT Service Desk Engineer - Los Angeles, United States - Bowman Williams
Description
IT Service Desk Engineer – Level 2 (MSP)IT Service Desk Engineer – Level 2 (MSP)
IT Service Desk Engineer – Level 2 (MSP) Overview:
We are celebrating 28 years as a premier Managed IT, Cybersecurity, and Cloud Services Provider that feeds the technology demands and network needs of small and medium-sized businesses in the LA market and beyond.
We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add an IT Service Desk Engineer – Level 2 (MSP) to our talented team.
The IT Service Desk Engineer – Level 2 (MSP) position is a key contributor in the success of managing our client's networks.
This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
The IT Service Desk Engineer – Level 2 (MSP) will make heavy use of ConnectWise, MS Office 365, MS Azure, desktops/networking, virtual servers (VMware/Hyper-V), and SonicWALL/Meraki.
We are seeking an IT Service Desk Engineer – Level 2 (MSP) with experience working for a MSP or CSPIT Service Desk Engineer – Level 2 (MSP) Requirements:
Experience with Microsoft 365, Microsoft desktop and server systems, Active Directory, and Azure
Experience using Kaseya VSA & BMS
SharePoint Administration
Microsoft 365 cloud troubleshooting
Networking – TCP/IP, DNS, DHCP, Routing, IPSEC, and SSL VPN, Firewalls, and Wireless networks
Fortinet and Cisco Stack
Knowledge of backup, replication, and monitoring solutions
Experience in troubleshooting technical issues
IT Service Desk Engineer – Level 2 (MSP) Benefits:401(k) with 3% Company Match
Educational Material & Certification Reimbursement
Salary Increase After Acquiring Certifications
Paid Training
Ongoing Professional Development
Mileage Reimbursement
Opportunity Location
Proposed Salary
$65,000 - $75,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.
Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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