Field Service Technician - Mason
1 week ago
Job description
Due to our continued growth, VEGA Americas has an opening for a Field Service Technical Support person. This position will regularly travel to client sites within overnight travel outside the Cincinnati market up to 50% at times, and working out of our Mason, OH office when not in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
- Install new or modified equipment at customer's facility to ensure full functionality according to specifications.
- Prepare radioactive material for shipment.
- Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
- Requires overnight travel up to 50% at times.
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Provides remote and on-site technical assistance to help troubleshoot and repair equipment.
- Submits complete service reports for customer invoicing.
- Submit expense reports within guidelines of company policy.
- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Conducts training on Radiation Safety and the safe operation of the equipment and demonstrates skills to trainees, including both team members and customers
Education and/or Experience:
- Associate's degree (A. A.) in Electronics Technology or equivalent
- AND six months to one-year related experience and/or training.
- OR equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid Driver's License and driving record which permits renting of vehicles.
- Personal Credit Card with ample credit to cover travel expenses.
- Radiation Safety Certification
- Employee must submit to periodic drug screens
VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years.
As an employee, you'll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don't take it from us alone, VEGA has been awarded a Cincinnati Enquirer's Top Workplace Award for 9 years running
Our Mission: With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home.
Our Values: Curiosity, Humanity, Simplicity, Connectivity
VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.
We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability
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