- Collaborate with the Customer Success Manager to ensure customer satisfaction.
- Become a product expert with the support of our internal teams.
- Educate clients on product features and enhancements using virtual technology.
- Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of customers and stakeholders.
- Identify areas for improvement and propose solutions to optimize software performance and the customer's return on their software investment.
- Proactively seek opportunities to broaden customer knowledge of best practices and their application to customer implementations.
- Document and share customer utilization and product performance with internal team members to enhance overall product, services, and sales performance.
- Translate customer needs into actionable items.
- Efficiently and accurately respond to inquiries, both written and verbal.
- Collaborate with internal teams to troubleshoot issues and test software enhancements.
- Bachelor's Degree preferred; High school diploma or equivalent required.
- Minimum 2+ years experience in SaaS, software support, or client success.
- Previous data analysis, analytics and/or informatics experience is a plus.
- Healthcare/Healthcare Terminology knowledge or experience is advantageous.
- Strong communication skills, both written and verbal.
- Commitment to continuous learning.
- Opportunities for learning, development, and growth.
- Experiences that connect you with colleagues.
- A laid-back work environment with thoughtful amenities.
- Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
- Sabbatical opportunities for tenured team members.
- Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
- Maternity and Parental leave benefits.
- Employer paid Short-term Disability & Long-term Disability.
- Health and Wellness incentives.
- 401k Matching.
- Better workdays.
-
Fleet Support Specialist
1 week ago
Procom Carmel, United StatesFleet Support Specialist Intro · We are looking for a dedicated Fleet Support Specialist to join our team on a six-month contingent basis. The position will be responsible for managing vehicle registrations, ensuring that managers and drivers fulfill registration requirements, an ...
-
Print Support Specialist
1 week ago
Staffing Carmel, United StatesJob Description · Job DescriptionSummary · Temporary No COVID restrictions · Looking for a Hard worker, with the ability to multitask, and work independently. · CW will be responsible for the Delivery of toner and supplies to a designated territory. · Also, answering service r ...
-
IT-Support Specialist
2 weeks ago
BlueNova Industries Orestes, United StatesOrestes IT Supporter (m/f/d) Job ID: 8 · Location: Herdecke About Us You support our customers, we support you. At the family-owned company Felten, we are now offering nationwide jobs as an IT Supporter (m/f/d) (1st / 2nd level). With almost 20 years of experience in personnel p ...
-
Client Support Specialist
2 weeks ago
Clinical Architecture Carmel, United StatesWho We Are · Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people ...
-
Program Support Specialist
6 days ago
Datawize Technologies LLC Township of Hamilton, United States**Program Support Specialist** · **Shift timing: 09:00 am to 05:00 pm** · **lunch:1 hour (unpaid)** · **Assignment location: 6QuakerbridgePlaza, Hamilton, NJ 08619** · **Job Type: Contract** · **Job Contract: 2 Month** · **Job Description: · - ** · **Unwinding justification for U ...
-
Program Support Specialist
6 days ago
Newkleo LLC Township of Hamilton, United StatesUnwinding justification for Unwinding Capacity team: Related to the end of the Covid-19 public health emergency (PHE), the Centers for Medicaid and Medicare Services (CMS) has mandated the return to Medicaid Redeterminations, also referred to as the PHE Unwinding, which spans a 1 ...
-
Logistics Support Specialist
2 weeks ago
Genesis Global Group Township of Hamilton, United States**Job Summary**: To provide support and assistance to our over-seas team, drivers and FSTs as well as our internal and external customers. · **Essential Functions**: · - Answer questions from and provide clarity and direction to our over-seas team · Assist drivers and FST with fi ...
-
Support Specialist
4 weeks ago
BCforward Indianapolis, United StatesBCforward is currently seeking a highly motivated Salesforce Support Specialist for an opportunity in Indianapolis, IN · Summary: · Position Title: Salesforce Support Specialist · Location: Indianapolis, IN · Anticipated Start Date: 06/03/2024 · Duration: Full-Time Employee · Wor ...
-
Memory Care Support Specialist
1 week ago
American Senior Communities Noblesville, United States Full timeMemory Care Support Specialist · Come Lead our Memory Care Team · What will you be doing and how will you make a difference at American Senior Communities? · Maintain, demonstrate, and forward a Person-Centered Approach to resident care within the Memory Care Center environme ...
-
Support Specialist
3 weeks ago
Russell Tobin Indianapolis, United StatesJob Description · Job DescriptionThe Information Technology team at Russell Tobin & Associates is supporting a top Biotech company that has an opening for a Support Specialist. · Location: 101 Customer Site Street , Indianapolis, IN 46225, United States · Duration: 12+ months ...
-
IT Support Specialist
2 days ago
Bostwick Braun Company Inc Indianapolis, United StatesJob Description · Job DescriptionSummary: The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role supports internal clients, helping to keep employees productive, helping them via telephone, or electronically. This posi ...
-
IT Support Specialist
6 days ago
Rendition Corp Indianapolis, United StatesJob Description · Job DescriptionDescription · The Support Specialist will perform multi-tier support for small financial institutions throughout Indiana. This is a full-time home-based position with approximately 40% work from home and 60% day-travel. The successful candidate mu ...
-
IT Support Specialist
4 days ago
Gregory & Appel Insurance Indianapolis, United StatesJob Description · Job DescriptionWe are seeking an IT Support Specialist to join our team at G&A. This position will play a crucial role in ensuring the smooth operation of our technology infrastructure. Under the guidance of the IT Manager, you will support and maintain our hard ...
-
IT Support Specialist
2 weeks ago
CROSSROADS REHABILITATION CENTER INC Indianapolis, United StatesJob Description · Job DescriptionAt Easterseals Crossroads, we envision a community with 100 percent equity, inclusion and access for people with disabilities. To achieve our vision, we serve and advocate for people with disabilities and their families. · We are committed to dive ...
-
IT Support Specialist
2 days ago
Piedmont Technical College Greenwood, United StatesIT Support Specialist · **Breadcrumb** · **IT Support Specialist** · **IT Support Specialist** · Date Posted: March 31, 2021 · Deadline: April 21, 2021 · Organization: City of Greenwood · Location: Greenwood · City: Greenwood · Website: · Job Type: Full Time · Wages/Sa ...
-
Customer Support Specialist
3 weeks ago
HERFF JONES Indianapolis, United StatesJOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, ...
-
IT Support Specialist
4 days ago
Safe Response, LLC Indianapolis, United StatesJob Description · Job DescriptionDescription:Quickly follow up on service requests from users when needed. · Support users on-site and remotely by diagnosing and solving level 1 technical problems. · Manage user accounts on different systems (Windows, Office 365, etc). · Solve an ...
-
Administrative Support Specialist
3 weeks ago
Kirby Risk Indiana, United StatesAdministrative Support Specialist (Automation Administrator - Rockwell Services) · Indianapolis, IN, USA · At Kirby Risk, an Automation Administrator is a multi-faceted role with opportunities for growth and development · As an Automation Administrator, you will be a part of a ...
-
Desktop Support Specialist
2 weeks ago
Danta Technologies Indianapolis, United StatesJob Description : · An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam ...
-
Peer Support Specialist
3 weeks ago
Ethan Crossing of Indianapolis Indianapolis, United StatesEthan Crossing of Indianapolis - Ethan Crossing of Indianapolis, a Substance Use Disorder (SUD) Treatment Center and a member of New Vista Health and Wellness, is currently seeking a Certified Peer Support Specialist. · Certification Required: CAPRC-I or CAPRC-II (Certified Super ...
Client Support Specialist - Carmel, United States - Clinical Architecture
Description
Who We AreClinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.
About the Position
Clinical Architecture is seeking a Client Support Specialist to join our team in Carmel, IN. The Client Support Specialist engages with customers and clients to provide support and enhance the customer experience. This role will challenge you to learn our software and its capabilities to assist our customers with their initiatives. We prioritize building long-term relationships with our customers, striving to exceed their expectations.
This role is required to be on-site at our Carmel, IN Headquarters.
Responsibilities
We offer: