- Maintain a consistent high level of taking care of our new and returning guests.
- Listen to and take care of Guest Service agents.
- Use effective verbal communication and interpersonal skills.
- Anticipate and meet the needs of guests though input on scheduling of agents.
- Take initiative to support Mt. Bachelor Guest Service Huddle Program.
- Guest recovery and ability to manage upset guests.
- Guest solutions without assistance of supervisor.
- Know and apply Mt. Bachelor Chain of Command and policies for guest recovery.
- Know what products and services are available for sale and actively pursue opportunities for sales.
- Monitor inbox.
- Oversee Satisfy (chat bot) and submit question/answer requests to Digital Marketing Manager
- Work well with others as part of a team.
- Mentor co-workers to elevate team success.
- Be aware of any procedure changes and event activity that may affect the department by reviewing staff announcement notebook and communicating with Department Supervisor at the beginning of your shift.
- Be aware of department needs outside of specific agenting tasks and take initiative to contribute.
- Attend departmental meetings.
- Follow the "Heads Up" Rule: Be aware of what is going on around you. If at any time you feel an unsafe situation exists, please consider it your duty to report it to your manager. Assess and improve your work area(s) to ensure that our environment is enjoyable, productive and safe.
- Watch all entries and exits for hazards and or unwarranted activities.
- Take initiative to support Mt. Bachelor Safety Huddle Program.
- Proactively complete safety training matrix.
- Technical: Ability to run a computerized POS system.
- Physical Capabilities: Able to lift 20lbs, stand for long periods of time.
- Additional: Cash handling experience preferred. Must have good math and typing skills. Ability to meet your scheduling commitment.
- Minimum education required: High School Diploma or Equivalent.
- Minimum time in related position: 1 year as CenRes 2 agent
-
Financial Services Professional
4 days ago
Bankers Life Bend, United StatesBankers Life , a leading brand in the Financial Services industry, is seeking ambitious individuals to join our team of Insurance Agents and Financial Representatives. If you have a passion for helping others achieve their financial goals, are a natural networker, enjoy critical ...
-
Insurance Account Representative
3 weeks ago
Ryan Walker - State Farm Agent Bend, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · Ryan Walker - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Representative - State Farm ...
-
Insurance Account Representative
1 week ago
Blake Ettestad - State Farm Agent Bend, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Dental insurance · Employee discounts · Health insurance · Opportunity for advancement · Paid time off · Training & development · Vision insurance · ROLE DESCRIPTION: · Blake Ettestad - State Farm Agent is searching for ...
-
Production Manager
2 hours ago
Hilltop Holdings Bend, United StatesJob Description · Under the direction of the Branch Manager, directs the sales team within a specific branch office, to ensure quality loan production via market and loan representative development. Also markets and promotes PrimeLending products and services to its client base ...
-
Lead Project Manager, Game Development
1 week ago
PlayStation Global Bend, United StatesWhy PlayStation? · PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlaySta ...
-
Senior Safety Management Consultant
3 weeks ago
SAIF Bend, United StatesCompensation Grade: 29 · Job Description · SAIF's safety management consultants succeed by having a thorough understanding of what businesses value and how they operate. · Our consultants deliver focused safety and health services to the businesses we insure, using curiosity, str ...
-
Real Estate Sales Agent
1 week ago
Team Birtola Bend, United StatesOur market is rapidly expanding Our office has more leads than we can handle (our current agents literally can't keep up) We are a technology-driven real estate company with an aggressive internet lead generation system and we are one of the fastest growing real estate companies ...
-
Sales Manager
3 weeks ago
ZeeRecruit Bend, United StatesMIGHTY DOG ROOFING of Central OregonSales ManagerWhy You You are passionate. Your drive to win is infectious. You are not afraid to learn. You are driven to delight the homeowner. You want to lead a team selling a full suite of home exterior services (roofing, gutters, windows, s ...
-
Sales Manager
2 weeks ago
ZeeRecruit Bend, United States· MIGHTY DOG ROOFING of Central Oregon Sales Manager · Why You · You are passionate. Your drive to win is infectious. You are not afraid to learn. You are driven to delight the homeowner. You want to lead a team selling a full suite of home exterior services (roofing, gutters, ...
-
Sales Manager
3 weeks ago
ZeeRecruit Bend, United StatesMIGHTY DOG ROOFING of Central Oregon · Sales Manager · Why You · You are passionate. Your drive to win is infectious. You are not afraid to learn. You are driven to delight the homeowner. You want to lead a team selling a full suite of home exterior services (roofing, gutters, ...
-
Part/ Full Time Veterinarian
1 week ago
Veterinary Referral Center of Central Oregon Inc Bend, OR, United States Full timeWe currently provide dermatology, internal medicine, medical oncology, neurology, surgery, physical rehabilitation, ophthalmology, emergency and urgent care services. Our quality of care and diverse specialty offerings makes VRCCO's team the leaders in advanced pet care for Centr ...
-
Urgent Care Veterinarian
1 week ago
Veterinary Referral Center of Central Oregon Inc Bend, OR, United States Full timeWe are a group of enthusiastic pet heroes who go beyond expectations at providing a personalized experience for all patient-guests and their parents. We currently provide dermatology, internal medicine, medical oncology, neurology, surgery, physical rehabilitation, ophthalmology, ...
-
Insurance Account Representative
3 weeks ago
Jake Waardenburg - State Farm Agent Redmond, United StatesJob Description · Job DescriptionPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Agent Team Captain
2 weeks ago
Alaska Airlines Redmond, United StatesCompany: · Horizon Air · The Team: · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people ...
-
Insurance Staff Position
1 day ago
Joe Lochner - State Farm Agent Redmond, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Staff Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our bus ...
-
Office Representative
3 weeks ago
Mike Hornback - State Farm Agent Prineville, United StatesBenefits:401(k) matching · Bonus based on performance · Health insurance · Opportunity for advancement · Paid time off · Training & development · IF YOU TRUELY ENJOY WORKING WITH THE PUBLIC, CAN SELL YOURSELF, AND WANT TO MAKE A LOT OF $ THEN APPLY HERE · WANT TO GET PAID FOR WH ...
-
Insurance and Financial Services Position
3 weeks ago
Mike Hornback - State Farm Agent Prineville, United StatesJob Description · Job DescriptionBenefits:401(k) · Health insurance · Opportunity for advancement · Paid time off · Training & development · Bonus based on performance · IF YOU TRUELY ENJOY WORKING WITH THE PUBLIC, CAN SELL YOURSELF, AND WANT TO MAKE A LOT OF $ THEN APPLY HERE · ...
-
Youth Recreation Counselor
3 weeks ago
Brasada Powell Butte, United StatesLove What You Do, Everyday. · Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passiona ...
-
Technical Consultant, Patient Monitoring
1 week ago
Philips Sunriver, United StatesTechnical Consultant, Patient Monitoring -Washington DC area · Support the Philips Connected Care – Hospital Patient Monitoring (HPM) business as a Technical Consultant 2 – Patient Monitoring in the Mid- Atlantic region. This position is responsible for customer relationship man ...
-
Youth Recreation Counselor
3 weeks ago
Brasada Ranch Powell Butte, United StatesJob Description · Job DescriptionLove What You Do, Everyday. · Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peak ...
Guest Services Lead Agent - Bend, United States - POWDR
Description
Job DescriptionCurrent hiring rate: $20.50 an hour, in addition, depending on status (i.e. full-time or part-time status), employees may be eligible to participate in our rich health and wellness benefits package, outdoor industry perks, and access to the most incredible outdoor playground in the Pacific Northwest.
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. Our vision drives us to deliver exceptional guest experiences at all touch points, requiring our employees to be natural communicators, problem solvers, and have a passion for sharing mountain culture - all while having a positive attitude to support best day experiences. Mt. Bachelor strives to deliver Central Oregon's most memorable outdoor adventures to locals and out-of-town visitors on a year-round basis. Mt. Bachelor's 365 days of fun includes 4,300 acres of lift-accessible terrain for Skiing and Snowboarding, Woodward Mountain Parks, a world class Nordic Center, Summer and Fall Downhill Mt. Bike Park, Sun Country Tours (White Water Rafting), Sunset Dinners, Zip-Touring and lift-accessible Sightseeing.
Position Summary:
Guest Service Lead Agents work in high business volume environments assisting guests with the online purchase of tickets, season passes, equipment rentals, Gravity School, Zipline Tours, RV reservations, and Sunset Dinners. Lead Agents must be experts of the online purchase flow so they can guide guests on their mobile devices, laptops, tablets, etc. Lead Agents work with sophisticated point of sale (POS) terminals requiring a high level of computer experience. Lead Agents work with guests in person, via email, text, and phone. They must be able to work in any of our sales locations including West Village Guest Services, West Village Reservations, Sunrise Guest Services, Sun Country Tours Bend, and Sun Country Tours Sunriver. Lead Agents must have the ability to work well with the public on a constant basis, often under stressful conditions. Lead Agents must have a high level of knowledge about all aspects of Mt. Bachelor, including, other departments, their locations and functions, as well as events, activities and services available to our Guests. Lead Agents must have a high degree of computer literacy in Windows. Some of our locations include retail operations and duties include maintain displays of products and restock merchandise, research products features and share knowledge with co-workers, assist with merchandise check in and internal transfers.
In addition to assisting guests, the Lead Agent will oversee the day-to-day communications of the sales agents, be available to answer with their questions, clarifications, suggestions, and input on handling difficult situations. The Lead Agent will assist in ongoing training for new products and reworked products. Lead Agents are responsible for opening and closing Guest Service offices, distributing, and collecting cash to/from staff, and submitting nightly deposits and reports. Lead Agents act as a primary communication link between Guest Service Agents and Guest Services Supervisors.
Essential Functions/Major Responsibilities:
Provide Excellent Guest Service:
Primary contact is with agents and guests. Other contacts include Rentals, SRS, Helpdesk, Retail, and department Supervisors.
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer.
Minimum Job Requirements
Specific Job Skills:
