Corporate Manager of IT Services - Edina, United States - Walser

Description

Come

join our Walser family Our company has been a pioneer in the

automotive industry with over 65 years of service. We believe in Family,

Career and Diversity. We show that through progressive, family-focused

benefits and perks, compelling career paths, and a commitment to

diversity, inclusion, and belonging.
How does our Manager of IT Services Drive Impact?
Oversee the daily operations of Support Services
Manage multiple projects alongside IT Management
Provide superior customer service collaborating with direct reports and act as an escalation point as needed
Maintain records and reporting for issues, identify trouble areas, and recommend solutions for improvement
Monitor response times based on SLA's, evaluate end-user satisfaction levels, and make recommendations for improvement
Develop and maintain policies for support based on industry best practices
Maintain asset lifecycle, inventory management, and billing
Manage software and hardware licensing
Manage all procurement and IT related purchases for IT and Business
Train, manage, and ensure staff adhere to all company policies
Motivate, mentor, and monitor the performance of all department staff
Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
Ensure staff complete all required job duties in an accurate and timely manner
Support the career and professional development of staff
Lead by example and be an advocate for staff
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned
We're Looking For

Must be at least 18 years of age
Must have a Bachelor's degree or higher OR equivalent professional work experience
2+ years of managing and mentoring technical personnel
3+ years of system troubleshooting and repair experience
Ability

to perform tasks outside normally scheduled business hours to complete

project work, provide on-call support, and/or implement scheduled

changes
Ability

to manage changing priorities and the ability to handle several simple

tasks concurrently with assistance required to help set priorities
Ability

to interact and work with others as part of a team. Understand their

role on the team, and how their work supports the team's goals
Must possess excellent organizational, technical written and verbal communication skills
Must have a valid driver's license and acceptable driving record
What We Offer

Medical, Dental, Vision coverage & HSA/FSA
Paid Parental Leave (Maternity, Paternity, Adoption)
Adoption Assistance Program
Life Insurance and 401K with Employer Match
Pet insurance and Employee discounts
Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride and Asian Hmong Alliance
The opportunity to volunteer through the Walser Foundation
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis


They are:
Do The Right Thing

–

Nothing is worth compromising a relationship

.
Lead By Example

–

Be willing to help no matter how difficult the challenge.
Display Positive Energy

–

A good attitude is highly contagious.
Be Open Minded

–

The only thing that is constant is change.
Reasonable

accommodations may be made to enable individuals with disabilities to

perform the essential functions of the position. Walser Automotive Group

is an EOE/Veterans/Disabled/LGBTQ+ employer.

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