- Lead point of contact for the assigned customer site, maintaining ownership for performance of the site, ensuring up-time and overall success.
- Check-in daily with the customer to ensure that their units are operating efficiently.
- Develop and maintain a detailed understanding of Plug Power products and procedures
- Maintain effective communication with the customer, informing them of any issues, including but not limited to waiting for parts and engineering issues.
- Maintain schedules for all technicians at the site to ensure adequate coverage and satisfactory customer service by scheduling.
- Provide proactive updates to Regional Service Manager, coordinating assistance if additional help in the region is needed, such as additional staffing resources, personnel concerns, and additional training resources.
- Track all open work orders for the site, elevating thematic issues to the leadership
- Maintain appropriate levels of spare equipment to ensure availability to the customer
- Build effective internal relationships with technicians at the site and across the region.
- Ensure that the Plug Power work area at the customer site is kept neat, organized, and compliant with 5S standards.
- Apply customer-specific policies and procedures by setting the example for the team at the site and ensuring that all other technicians adhere to such policies and procedures.
- Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support.
- Assist Technicians onsite with step pay related learnings and on the job training (OJT).
- Maintain appropriate levels of parts inventory on-site, ordering tools, equipment and parts as needed to ensure appropriate level of supplies.
- Coordinate inventory audits weekly by assigning a technician to be in charge.
- Properly diagnose, troubleshoot and repair units and hydrogen infrastructure.
- Manage Preventative Maintenance schedule on a weekly basis to ensure the units and hydrogen system are maintained.
- Perform specialized service procedures, including but not limited to field retrofits, software and hardware upgrades to existing fuel cells and hydrogen system.
- Provide on-call and emergency support service to customers as required.
- Complete administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
- Champion for overseeing safety compliance including but not limited to safety manual, SDS, gantry inspection and other tooling certifications/inspections.
- Represent Plug Power in a professional manner at all times and in all interactions.
- Perform other duties as assigned.
- Minimum high school diploma or equivalent with technical electrical coursework.
- Four (4) or more years of direct experience in mechanical and electrical troubleshooting.
- Formal training and education may be also considered in lieu of direct experience.
- Prior experience as a Lead Technician is preferred.
- Exceptional organization skills; experience with 5S is preferred.
- Knowledge of lift truck operation and applications is highly preferred.
- Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
- Must be able to lift 50 pounds on regular basis unassisted.
- Travel as required for business needs; expected to drive safely and to adhere to traffic laws.
- Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
- Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
- Excellent verbal and written communication skills; superior customer service skills.
- Ability to work independently and uncompromising dedication to quality.
- Exceptional time management skills with the ability to handle multiple tasks.
- Punctual and reliable.
- Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power.
- Must be proficient in the English language, both verbally and written, in order to communicate effectively with co-workers, customers, and other third parties.
-
Service Technician
2 weeks ago
Toyota Of Dallas Dallas, United StatesJob Summary: We are looking for a Service Technician to join our growing team The right candidate will have a strong service technician background and be ASE certified. · The day-to-day duties include performing work on specific repair orders and diagnosing what repairs need to b ...
-
Service Technician
1 day ago
Dynamic Mechanical Solutions Dallas, United StatesCompany Description · Dynamic Mechanical Solutions (DMS) is a veteran-owned commercial HVAC Mechanical, Plumbing and Fire Sprinkler service company based in Dallas, Texas. Since 2012, we have been providing innovative solutions and the most reliable HVAC systems to our customers. ...
-
Service Technician
1 week ago
Hines Interests Limited Partnership Dallas, United StatesAs a Service Technician - Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited: Complete assigned work orders genera Service Technician, Service T ...
-
Service Technicians
10 minutes ago
Young Chevrolet Dallas, United StatesJob Description · Job DescriptionService Technicians · Young Chevrolet is always seeking to recruit qualified, experienced, and self-motivated Service Technicians to our growing team The Service Technician should be competent and can perform diagnostics and repairs in all areas, ...
-
Service Technician
2 weeks ago
Grand Openings Inc Dallas, United StatesJob Description · Job DescriptionField Service Technician · Duties: · Provide exceptional customer service while performing field service duties · - Analyze and diagnose Service issues on Windows and Doors; suppling proper repairs · - Able to Glaze glass from different Vendors · ...
-
Service Technician
10 hours ago
Indio Management. Dallas, United StatesJob Description · Job DescriptionAllow us to introduce ourselves: · Headquartered in Dallas, Indio is proud to call Texas home. With deep roots in the community, we approach each day with an outward focus on how we can help others. We believe maintaining a lifestyle for our resid ...
-
Service Technician
2 weeks ago
Sc Elevators Inc Dallas, United StatesJob Description · Job DescriptionWe are seeking a Service Technician to join our team You will maintain and repair Vertical Reciprocating Conveyor. · Responsibilities: · Troubleshoot and repair Vertical Reciprocating Conveyors · Perform routine preventative maintenance on Vertic ...
-
Service Technician
1 day ago
The Parvin Group Dallas, United StatesJob Description · Job DescriptionSalary: $20-25 hourly · Company Overview · White Rhino exists to provide memorable in-store experiences for customers. We are local coffee shops in many locations, and we value excellence, wisdom, follow-through, accountability, generosity, family ...
-
Service Technician Technician
2 weeks ago
OWL Services Dallas, TX, United States Full timeOWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.With 33 offices and distribution centers and more than 1,400 field service professiona ...
-
Service Technician
1 day ago
Patterson Companies, Inc. Dallas, United StatesWe Are Patterson Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team in th ...
-
Field Service Technician
1 week ago
HOLT CAT Dallas, United States Full timePosting Details · Job Details · Description · Holt CAT, the largest Caterpillar dealer of heavy equipment in the United States, is seeking an experienced Field Service Technician for the Dallas-Fort Worth region. The Field Service Technician's primary role is to conduct except ...
-
HVAC Service Technician
5 days ago
THE BLUE COLLAR RECRUITER Dallas, United StatesHVAC Residential Service Technician-Dallas, TX · WE KNOW HOW TO TAKE CARE OF AND VALUE OUR TEAM MEMBERS · We are a fantastic business looking to add exceptional heating, ventilation and air conditioning technicians- with experience in residential services- to our team. Just as we ...
-
Automotive Service Technician
4 weeks ago
Asbury Automotive Group Dallas, United StatesAutomotive Service Technician -Park Place Motorcars Dallas · Dallas, TX, USA Req #2235 Friday, May 3, 2024 About Asbury · Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in t ...
-
Service Technician
1 day ago
Audi Dallas Dallas, United StatesJob Description · Job DescriptionWe are company that cares about our employees and we work to ensure your continued growth and success. We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. If you feel you would be ...
-
Security Service Technician
3 weeks ago
WilsonHCG Dallas, United StatesA region leading Security organization is expanding and looking to bring on a talented Service Technician in the Dallas, TX area to add to their culture and success. · This is a firm with a strong industry brand presence and has a strong support system. This company has a strong ...
-
Service Technician
1 week ago
Hines Dallas, United StatesOverview · When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innova ...
-
Field Service Technician
3 days ago
dormakaba Dallas, United StatesPOSITION OVERVIEW · dormakaba is seeking a Field Service Technician based in Dallas, TX. This position will be responsible for the install and service of a variety of doors, equipment, and control devices. · HIRING SALARY RANGE: $25-$35/hr. (Salary to be determined by the educat ...
-
Service Technician III
3 weeks ago
Progress Residential Dallas, United States Full timeLooking for an opportunity with a dynamic, fun, and goal-oriented company? We're growing quickly and we're looking for some not-so-typical talent to join our team. · Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. W ...
-
Automotive Luxury Service Technician
5 days ago
World Class Automotive Organization Dallas, United StatesAutomotive Luxury Technicians Needed Earn Top Pay and Keep Earned Vacation & Tenured Benefits · Planet Lincoln, the World's Largest luxury Lincoln dealership, experiencing fast growth in need of an experienced / qualified Technician immediately · If you have automotive technician ...
-
Tire Service Technician
2 weeks ago
Discount Tire Company Dallas, United StatesTire Technician Part-Time N W Hwy Discount Tire 6616 E Northwest Hwy Dallas, Texas 75231 Overview The Tire Technician is the backbone of our success and is the first step in your journey with Discount Tire. Our Tire Technicians repair, install, a Service Technician, Service Tech, ...
Lead Field Service Technician - Dallas, United States - Plug Power
Description
Lead Field Service TechnicianStatus: Non-Exempt (hourly)
Department: Field Service
Position Summary
The Lead Field Service Technician is responsible for the daily activities at a customer site, including but not limited to scheduling, delegating tasks, maintaining 5S standards, inventory, and maintenance of units. The Lead Technician will be the point of contact for training new hires and sets the standard for professionalism at the customer site. This individual will continue to support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will maintain consistent communication with their respective Regional Service Manager to provide updates on the customers, technicians, and any issues at the site. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, independent judgment and motivational skills. The Lead Technician should be a role model for professionalism and should exhibit a positive attitude at all times thus building the morale of the site.
Core Duties and Responsibilities