Senior Quality Analyst - Nashville
3 weeks ago
Job summary
This role leverages strong research analytical and communication skills to ensure a high-quality customer experience by resolving complex and escalated inquiries.The position requires professionalism empathy and attention to detail to build client confidence in product quality operational transparency and service excellence.
The individual serves as a trusted knowledgeable point of contact while upholding organizational standards and reputation through exceptional client support.
- Develop a comprehensive end-to-end understanding of organizational distribution and administrative processes to respond effectively to a wide range of client inquiries.
- Apply a structured analytical approach to researching and resolving complex or escalated cases including income tracking reporting discrepancies and data-related questions.
- Identify root causes of inquiries monitor trends or increases in case volume; share insights with leadership cross-functional teams for long-term improvements.
Job description
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