- Answers all inbound banking-related calls routed directly to Midland States Bank, by appropriately resolving/answering questions or transferring to the appropriate representative for resolution.
- Performs outbound courtesy calls to inform customers about related products and services.
- Understands and able to explain features and benefits of Midland States Banks products and services in order to appropriately recommend to the customer.
- Ability to identify cross sale/sales opportunities and refer to sales staff.
- Possess solid understanding of fees and escalation procedures.
- Effectively uses all systems to retrieve and maintenance key account information, as well as to track and resolve problems relating to customer accounts.
- Provides high level of quality service by using excellent telephone etiquette.
- Responsible for taking and processing research requests, coordinating an appropriate solution by working with other departments, and delivering results to the customer within established timeframes.
- Makes adjustments, corrections, and changes to records within defined authority, and/or escalates to the appropriate level for resolution using the authority matrix.
- Maintain a working understanding of, and comply with applicable banking regulations and policies.
- Meet service standard requirements provided by Customer Care Manager.
- Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
- Associates Degree in a business related field, Bachelors degree strongly preferred.
- Two or more years of customer service experience.
- The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable
-
Customer Care Specialist I
1 week ago
Midland States Bank O'Fallon, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmati ...
-
Stellar Innovations South Zanesville, United StatesAre you passionate about helping people in your nursing profession and value joy in your work? · ▸ If respectful interaction in the workplace is important to you, · ▸ if you are looking for a strong team and a good working atmosphere, · ▸ if appreciation and recognition motivat ...
-
Outreach Care Specialist
2 weeks ago
Elevance Health Zanesville, United States· Outreach Care Specialist · Location : This is a hybrid role. Associates will be working from home and out in the community (up to 30% of the time will be in the field). We are seeking candidates in Ohio and in the following areas : Columbus, Cleveland and Cincinnati. · Work Sc ...
-
Client Care Specialist
2 days ago
John Hinderer Honda Heath, United StatesThe Hinderer Difference · What we offer,are first -class experiences that stimulate the senses · We're built on people. We're built on excitement. We are The Hinderer Motor Company · We Love What Moves You · We care about what we do and what people want. At each of our stores, y ...
-
Mobile Care Unit Specialist
2 days ago
Ohio s Hospice Inc Newark, United StatesJob Description · Job DescriptionTitle: Mobile Care Unit Specialist (EMT) Newark · Innovative Care Solutions offers the opportunity to work for a meaningful mission while contributing and making a difference in the lives of our patients and families every day. Those who join our ...
-
Veterinarian
6 days ago
The Pet Doctor - O'Fallon O'Fallon, United StatesThe Pet Doctor in O'Fallon, Missouri, is seeking a Veterinarian to join our team · The Pet Doctor, located in O'Fallon, Missouri, was founded in 2005 and has provided quality care for O'Fallon and the surrounding communities ever since. As an AAHA-accredited hospital, we are dedi ...
-
Operations Control Specialist
1 week ago
Air Evac Lifeteam O'Fallon, United StatesLocated in O'Fallon, MO · More Information about this Job: Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 3 ...
-
Operations Control Specialist
5 days ago
Air Evac Lifeteam O'Fallon, United StatesMore Information about this Job · Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global M ...
-
Operations Control Specialist
1 week ago
Global Medical Response Inc O'Fallon, United StatesJob Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compa ...
-
Speech Language Pathologist
2 weeks ago
BJC O'Fallon, United StatesAdditional Information About the Role · Are you a Speech Language Pathologist with pediatrics experience? St. Louis Children's Hospital has a PRN opening located at Children's Therapy at Progress Point in O'Fallon, MO. Flexible Schedule with a potential to become full-time. · A ...
-
BJC Medical Group O'Fallon, United StatesProgress West Hospital · Nurse Practitioner or Midwife · Full Time, Monday - Friday, 8:00 AM - 4:30 PM · Role Purpose · Responsible for assisting women in all stages of pregnancy, childbirth and post-delivery. Work is performed with considerable independence under the general m ...
-
Patient Care Manager
3 weeks ago
SSM Health Physical Therapy O'Fallon, United StatesOverview · SSM Health Physical Therapy · O'Fallon, MO · Patient Care Manager (Physical Therapist) · This position is for a full-time treating Physical Therapist that will be learning and taking on the day-to-day management responsiblities of the center, with the plans to transit ...
-
Patient Care Manager
2 weeks ago
SSM Health Physical Therapy O'Fallon, United StatesOverview: · SSM Health Physical Therapy · O'Fallon, MO · Patient Care Manager (Physical Therapist) · This position is for a full-time treating Physical Therapist that will be learning and taking on the day-to-day management responsiblities of the center, with the plans to tr ...
-
Emergency Department Clinical Nurse
6 days ago
BJC O'Fallon, United StatesAdditional Information About the RolePRN Position · The BJC RN Career Ladder differentiates BJC as the place for nurses to work in the greater St. Louis area. · This is a tool to empower nurses to work at the top of their license and own their career progression. · The BJC RN ...
-
Student Radiology Technologist
2 weeks ago
BJC O'Fallon, United StatesAdditional Information About the Role · Join our team for this amazing opportunity for a student imaging technologist. PRN, Flexible Hours · Must be enrolled as a 1st or 2nd year student in a Radiologic Technology Program · Non-Benefits Eligible · Overview · Opened in 2007, ...
-
RN Case Manager Progress West/Barnes St. Peters
2 weeks ago
BJC O'Fallon, United StatesAdditional Information About the Role · Registered Nurses Use your clinical expertise to enable patients to live their best life Join this phenomenal case management team who are leading the way toward excellence within in care while supporting outpatient activities with Progres ...
-
Housekeeper
2 weeks ago
BJC O'Fallon, United StatesAdditional Information About the Role · Daily Pay Available · Looking for a fulfilling job that lets you help patients in need? Look no further than Progress West Hospital We're currently seeking Housekeepers to join our team. As a Housekeeper, you'll provide a reassuring presen ...
-
Radiology Technologist
2 days ago
BJC O'Fallon, United States Part timeAdditional Information About the Role · Exceptional talent makes medicine better. At Progress West Hospital, we pride ourselves on forming teams that facilitate the healing process and provide excellent care. As a Radiology Technologist, you will play a vital role in our award-w ...
-
MRI Technologist
2 days ago
BJC O'Fallon, United StatesAdditional Information About the Role · Are you an MRI Technologist looking for a new opportunity? Come join our team and be a part of our mission to advance the health of our patients and community Up to $5,000 Sign-On Bonus · Tuesday, Wednesday, & Friday · 6:30 a.m. to 7:00 ...
-
Order Management Specialist
3 weeks ago
Aston Carter O'Fallon, United StatesOrder Management Specialist · Wentzville, MO · Job Description: · Liaises with sales to confirm pricing and to clarify customer requirements · Performs all phases of order fulfillment process, including order entry, confirmation, purchasing buy-to-order materials, creating pi ...
Customer Care Specialist I - O'Fallon, United States - Midland States Bank
Description
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
Position Summary
This position provides quality customer service via the telephone. The Customer Care Specialist ensures customers receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of banking-related needs.
Primary Accountabilities
Position Qualifications
Education/Experience:
Competencies/Other Skills:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Compensation details: Hourly Wage
PI92ed12133e0c
