- Patient Support: Provide compassionate and personalized support to individuals experiencing anxiety and depression, utilizing empathy and understanding in every interaction.
- Communication: Address patient inquiries and concerns through personalized communication channels such as text and email, ensuring responses are timely and empathetic.
- Conflict Resolution: Proactively manage and resolve patient disputes with a positive and solution-oriented approach, aiming to enhance patient satisfaction and trust.
- Administrative Assistance: Facilitate the scheduling of initial consultations, answer treatment-related inquiries, and assist with logistics including shipping, medication refills, and more.
- Interdepartmental Collaboration: Work closely with the Operations team, business partners, and internal departments to ensure seamless service delivery and operational efficiency.
- Education: Provide psychoeducation and medical information to patients, empowering them with knowledge about their conditions and treatment plans.
- Innovation and Improvement: Collaborate with the product team to identify and implement program enhancements and features that address patient needs.
- Process Optimization: Identify and implement opportunities for process and service improvements to elevate the patient experience.
- Pharmacy Liaison: Act as a bridge between patients and the pharmacy to swiftly address and resolve medication-related issues.
- Emotional Intelligence: Possess a high level of emotional intelligence, enabling empathetic and effective interactions with patients and colleagues.
- Communication Skills: Exhibit strong verbal and written communication skills, with the ability to convey complex information in an understandable manner.
- Technical Proficiency: Demonstrated ability to quickly learn and proficiently navigate Electronic Health Records (EHR) and Customer Relationship Management (CRM) systems.
- Team Collaboration: Strong collaborative skills, with the ability to work effectively within and across teams to achieve shared goals.
- Problem-Solving: Excellent problem-solving abilities, with a knack for identifying and implementing effective solutions in a timely manner.
- Medical (HMO and PPO options), Dental, and Vision insurance
- 401k + Match (4%)
- Commuter Benefits
- Flexible Time Off
- Plus many in-office perks
-
Cat Care Specialist
1 week ago
The Comforted Kitty San Mateo, United States**Cat Care Specialist** · **The Comforted Kitty **is currently looking for **self-employed Cat Care Specialists immediately **for our service area of the **San Mateo County/Peninsula area**. (**You decide your service area** and most clients will be within 10 mile radius of your ...
-
Cat Care Specialist
2 days ago
The Comforted Kitty San Mateo, United States**Cat Care Specialist** · **The Comforted Kitty **is currently looking for **self-employed Cat Care Specialists immediately **for our service area of the **San Mateo County/Peninsula area**. (**You decide your service area** and most clients will be within 10 mile radius of your ...
-
Memory Care Activity Specialist
3 weeks ago
Atria Signature - Foster Square Foster City, United StatesOverview: · We create communities where employees thrive in their work, helping our residents thrive in their homes. · We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order ...
-
Cat Care Specialist
2 days ago
The Comforted Kitty San Mateo, United StatesJob Description · Job DescriptionCat Care Specialist · The Comforted Kitty is currently looking for self-employed Cat Care Specialists immediately for our service area of the San Mateo County/Peninsula area. (You decide your service area and most clients will be within 10 mile ra ...
-
Care Specialist Community Health Worker
5 days ago
Upward Health San Mateo, United StatesCARE SPECIALIST · Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructur ...
-
Care Specialist Community Health Worker
4 days ago
Upward Health San Mateo, United StatesCARE SPECIALIST · Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructur ...
-
Care Specialist Community Health Worker
3 weeks ago
Upward Health San Mateo, United StatesCARE SPECIALIST · Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructur ...
-
Care Specialist
1 week ago
Upward Health San Francisco, United States**CARE SPECIALIST - ECM** · Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in ...
-
Care Specialist Community Health Worker
1 day ago
Upward Health San Mateo, United StatesCARE SPECIALIST · Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructur ...
-
Care Specialist Community Health Worker
2 weeks ago
Upward Health San Mateo, United StatesJob Description · Job DescriptionCARE SPECIALIST · Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and th ...
-
Family Care Specialist
3 weeks ago
Foundation Partners San Francisco, United StatesRevolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reac ...
-
Care Management Specialist
3 weeks ago
Alameda Health System Oakland, United States**Summary** · **SUMMARY**:Assists in Care Management Team of social workers and nurses with functions such as but not limited to provide census reconciliation, administrative support for care coordination and discharge planning activities, working with the payors, accurate and cr ...
-
Cat Care Specialist
2 weeks ago
The Comforted Kitty San Mateo, United StatesJob Description · Job DescriptionCat Care Specialist · The Comforted Kitty is currently looking for self-employed Cat Care Specialists immediately for our service area of the San Mateo County/Peninsula area. (You decide your service area and most clients will be within 10 mile ra ...
-
Cat Care Specialist
1 week ago
The Comforted Kitty San Francisco, United States**Cat Care Specialist** · **The Comforted Kitty **is currently looking for **self-employed Cat Care Specialists immediately **for our service area of the **San Francisco county area**. (**You decide your service area** and most clients will be within 10 mile radius of your home). ...
-
Cat Care Specialist
1 week ago
The Comforted Kitty San Francisco, United States**Cat Care Specialist** · **The Comforted Kitty **is currently looking for **self-employed Cat Care Specialists immediately **for our service area of the **San Francisco county area**. (**You decide your service area** and most clients will be within 10 mile radius of your home). ...
-
Cat Care Specialist
2 days ago
The Comforted Kitty San Francisco, United States**Cat Care Specialist** · **The Comforted Kitty **is currently looking for **self-employed Cat Care Specialists immediately **for our service area of the **San Francisco county area**. (**You decide your service area** and most clients will be within 10 mile radius of your home). ...
-
Health and Care Specialist
3 weeks ago
Cascade Ventures Richmond West, United StatesWith nine million customers and a steady growth trajectory, R+V is one of the largest insurance companies in Germany for private and corporate clients, specializing in protection and retirement planning. · Join a community where collaboration is valued - and has been for over 100 ...
-
Cat Care Specialist
1 week ago
The Comforted Kitty Oakland, United States**Cat Care Specialist** · **The Comforted Kitty **is currently looking for **self-employed Cat Care Specialists immediately **for our service area of the **East Bay/Alameda County area**. (**You decide your service area** and most clients will be within 10 mile radius of your hom ...
-
Cat Care Specialist
2 days ago
The Comforted Kitty Oakland, United States**Cat Care Specialist** · **The Comforted Kitty **is currently looking for **self-employed Cat Care Specialists immediately **for our service area of the **East Bay/Alameda County area**. (**You decide your service area** and most clients will be within 10 mile radius of your hom ...
-
Cat Care Specialist
1 week ago
The Comforted Kitty San Jose, United States**Cat Care Specialist** · **The Comforted Kitty **is currently looking for **self-employed Cat Care Specialists immediately **for our service area of the **San Jose/South Bay area**. (**You decide your service area** and most clients will be within 10 mile radius of your home). * ...
Patient Care Specialist - San Mateo, United States - Joyous
Description
Job Description
Job DescriptionJoin Joyous in our mission to revolutionize mental health care. As pioneers, we leverage very low dose (VLD) ketamine, AI-powered treatments, and advanced technologies to make mental health care effective, accessible, and affordable. With a team of nearly 100 professionals, we've transformed over 40,000 lives, leading a mental wellness revolution for a future where everyone can thrive. Working with us offers more than a job; it's a chance to be part of a life-saving mission that promotes health and compassion worldwide. You'll push mental health care boundaries with AI innovations, contributing to meaningful change and experiencing significant professional growth. At Joyous, we're creating lasting impacts, one life at a time.
As part of the role, you will be in direct communication with our patients, assisting with administrative tasks and providing emotional support. In addition you will partner with our dedicated teams, including nurses, Joyous providers, and other cross-disciplinary teams to ensure a seamless and impactful patient experience. Through the cross-disciplinary experience you will get exposure to all facets of the company and have a more holistic understanding of how the company works as a whole.
Our values of impact, compassion, joy, oneness, and care are the principles that guide every action we take. Joining Joyous means being part of a mission-driven team that believes in making a difference, one patient at a time. If you're passionate about driving change and eager to be part of a team that cares deeply about its work and each other, we would love to hear from you.
Location: Onsite at our HQ in San Mateo, CA (M-F 9:00am - 5:30pm PT)
Responsibilities include:
Required Skills and Qualifications:
We are proud to offer the following benefits:
Joyous is an equal opportunity employer and we value diversity at our company. We are committed to providing equal employment opportunities for all candidates regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law.
AGENCY AND THIRD PARTY RECRUITER NOTICE:
Joyous does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Joyous vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Joyous Recruiting Team and such a candidate was submitted to the Joyous Recruiting Team via our Applicant Tracking System.
