Unit Manager - Williamsburg, United States - DTSV, Inc.
Description
Job DescriptionJob Description Description:
LDRM is joint venture between two companies,
DTSVand Lockwood Hills, a subsidiary of Akima.
At LDRM, we streamline the review, validation, compliance, and submission of virtually any government-specific system application that enables our customers to achieve predictably lower costs, greater information security, leaner operations, and more effective digital government.
LDRM specializes in background investigation support, records management, business automation and optimization, and administrative support.If you would like more information regarding LDRM please go to:
LDRM is seeking an Unit Manager oversees a large functional area on a production-based Government contract and be responsible for overall production and quality of his/her team.
Essential duties and responsibilities for the position include the following:
Directly supervise, coach and develop Supervisors, Workload Coordinators, and other management staff as assigned
Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services
Suggest process improvements to improve service delivery and performance
Promote innovation, efficiency, and effectiveness
Resolve problems with minimal disruption to the activities being performed under the contract
Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, DOS, and other U.S. Government agencies
May be requested to provide formal and informal briefings
Requirements:
High School diploma or equivalent (Associates degree or higher preferred)
Two (2) years of management experience
Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts
Ability to meet COVID vaccination and/or testing requirements as required by customer and/or contract
Ability to successfully complete a pre-employment background investigation, including credit and criminal checks
Ability to obtain and maintain a Government security clearance (requires U.S. citizenship)
Additional Knowledge, Skills and Abilities:
Strong command of the English language both verbally and written
Excellent written and oral communication skills
Strong administrative and organizational skills
Proficient with Microsoft Office software package
Experience working with Avaya Automatic Call Distribution Software (ACD)
Experience working with NICE Contact Center Interaction Recording Software
Advanced knowledge and skills in Microsoft Excel
Good interpersonal and communication skills
Ability to interact with personnel at all levels
Demonstrate a professional work ethic
Basic understanding of geography
Ability to work independently and as a member of the team
Travel:
Occasional travel may be required.
Physical Demands:
While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear.
Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
Work Environment:
Mainly office but may also include all other work environments as required.
DTSV
is an Equal Opportunity employer – All qualified
applicants/employees
will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.