Service Delivery Manager - Chicago, United States - Elite Mente LLC

Description

Job Description

Job Title: Service Delivery Manager

Location: Chicago, IL

Rate: $70-$85/Hr. On W2

Contract Duration: 12+ Months

Job Description:

• Build credibility with clients and support the account team for technical inquiries and issue resolution
• Act as a trusted advisor to key customers, understand their technical requirements and scope technical solutions that align our products/services to meet their needs.
• Project manage and collaborate with cross-functional teams, including Sales, Business Intelligence, and Operations, to ensure seamless coordination and delivery of technical solutions
• Provide ongoing training and documentation for internal sales and operations teams on processes and strategy regarding measurement reporting and best practices to promote knowledge sharing
• Communicate complex technical information clearly to non-technical stakeholders
• Strong analytical skills and attention to detail, with the ability to interpret data and insights to drive performance and inform future strategies
• Cultivate a deep understanding of the technology landscape and trends relevant to clients and the ad tech industry

• Strong client service skills, as well as knowledge of the prominent technologies
• Proficiency with Microsoft, excel and 360 & Google Sheet
• Results-oriented, highly productive, self-starter who can multitask and prioritize effectively in a fast-paced environment
• Open-minded to new ideas, feedback, and alternative approaches to adapt strategies based on evolving client needs and industry trends

Reagrds,

Alan Paul